Teresa A. Horton
Winterville,GA
Summary
I have over fifteen years of customer service experience. I go above and beyond to ensure all customer needs are addressed timely and professionally, perform all responsibilities in a courteous and efficient manner. I display detailed-oriented, strong organizational and decision-making skills. Proficient in adhering to strict quality assurance standards. As a Patient Care Technician responsible for COVID testing, I have greatly increased my ability to adhere to heightened safety and confidentiality protocols.
Overview
11
11
years of professional experience
Work History
Phlebotomy Supervisor, Lab/ELITE Medical Associate
MAJL Diagnostic
05.2020 - Current
- Provide excellent customer service to patients, including receiving calls, answering questions, providing testing guidance and additional assistance to special needs patients
- Call insurance companies to verify insurance coverage for each patient, work with billing companies to ensure proper billing for services rendered
- Leadership skills, including change agent, capability, working with management to identify value-added opportunities and develop creative approaches to problem solving related to financial regulatory reporting
- Data Entry-Transferring data into the computer files or database system
- Interacted with other department team leads and practitioners to create a high quality drive-through healthcare experience for over 500 patients (weekly average)
- Pays employees by calculating pay and deductions and issuing checks
- Maintains payroll information by collecting calculating and entering data into the payroll system as well as retrieving data when necessary
- Correctly mixed Pfizer vaccine and performed injections
- Efficiently performed PCR and serological testing in emergency response to the COVID-19 pandemic
- Perform IV therapy and blood draws
- Traveled the states of Georgia and South Carolina performing COVID testing
Phlebotomy Supervisor
Atherotech Diagnostics Lab
08.2014 - 02.2020
- Conducted site visits/audits to ensure all IOP/PSC’S followed Company SOP
- Performed verification of patient’s Health insurance
- Exhibited highly proficient Internet, Word processing and spreadsheet skills
- Performed detailed reviews of daily logs and documents to ensure proper state requirements were met
- Supervised and thoroughly trained all phlebotomist and set up the IOP/PSC sites
- Oversaw to ensure successful specimen collection, processing, and shipment
- Displayed highest level of professionalism with clients, patients, and co-workers
- Interviewed phlebotomists for new accounts; selected to correct fit for the accounts
- Made sure all phlebotomists were practicing universal precautions
- Approved payroll information by collecting, calculating and entering data into the payroll system as well as retrieving data when necessary for over 40 phlebotomists
- Called insurance companies to verified patient insurances information
- Provide excellent customer service skills, answered patients’ health questions, and related them to the doctor.
Education
Licensed Practical Nurse (LPN -
Athens Technical College
06.1994
American Society of Phlebotomy Technicians – Athens Technical College
05.1991
Certified Pathology Assistant – -
Athens Technical College
03.1991
Skills
- SKILLS/ABILITIES
- Microsoft Software Programs
- Customer Service / engagement
- Account Management
- Organization
- Team Building
- Safety Management
- Performance management
- Flexibility
- Self-development
- Typing 45 wpm
- High inbound/outbound calls
- Chat/email support
- Leadership
- Time management
- Report generation
- Analytical
- Attention to detail
- Quality focus
Timeline
Phlebotomy Supervisor, Lab/ELITE Medical Associate
MAJL Diagnostic
05.2020 - Current
Phlebotomy Supervisor
Atherotech Diagnostics Lab
08.2014 - 02.2020
Licensed Practical Nurse (LPN -
Athens Technical College
American Society of Phlebotomy Technicians – Athens Technical College
Certified Pathology Assistant – -
Athens Technical College