Matthew Thornton
Ridgefield,WA
Summary
A seasoned Vice President at Innovative Panel Technologies, exceling in innovation management and strategic business planning, driving sustainable growth and maximizing profitability. With a proven track record in fostering strong relationships and adept in resource allocation, leadership has consistently delivered robust financial performance and enhanced customer satisfaction.
Overview
10
10
years of professional experience
Work History
Vice President
Innovative Panel Technologies
08.2017 - 05.2024
- Negotiated high-value contracts that maximized profitability while mitigating risks for the organization.
- Managed financial planning and budgeting processes, ensuring fiscal responsibility and maximizing return on investments.
- Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
- Delivered strong financial performance despite challenging economic conditions by executing prudent risk management strategies throughout all aspects of business operations.
- Established and maintained strong relationships with 30 customers, vendors and strategic partners.
- Managed financial, operational and human resources to optimize business performance.
Senior Customer Service Manager
Innovative Panel Technologies
04.2014 - 08.2017
- Improved response times with efficient resource allocation, ensuring prompt support for all customers.
- Enhanced customer satisfaction ratings by resolving technical, on-site and account issues efficiently.
- Updated account information in each customer's record to keep data accurate.
- Oversaw daily operations of the customer service department, effectively managing resources to meet targets consistently.
- Negotiated favorable contracts with 5 vendors increasing profitability without compromising on service quality.
- Expertly managed escalated issues through effective communication strategies leading to swift resolutions.
- Enhanced customer satisfaction by resolving complex issues and providing tailored solutions.
- Built strong relationships with field operations team to support business development opportunities and improve service.
Education
High School Diploma -
Skyview High School
Vancouver, WA06-2011
Skills
- Innovation management
- Portfolio optimization
- Scheduling
- Bookkeeping
- Strategic business planning
- Planning and coordination
- Project Management
- Resource Allocation
- Performance Metrics
- Financial Analysis
- Business Intelligence
- Product Development
Timeline
Vice President
Innovative Panel Technologies
08.2017 - 05.2024
Senior Customer Service Manager
Innovative Panel Technologies
04.2014 - 08.2017
High School Diploma -
Skyview High School
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