Megan Tierney
Belchertown,MA
Summary
Organized professional with experience in customer service, team leadership, and data management. Skilled in effective communication, issue resolution, and maintaining accurate records in fast-paced environments. Associate of Science in Psychology with a 3.7 GPA, pursuing an entry-level Banking role to leverage interpersonal and organizational skills in supporting customer needs and branch operations.
Overview
2
2
years of post-secondary education
5
5
years of professional experience
Work History
Behavior Technician
ABAS
Belchertown, MA
01.2025 - Current
- Collect and record behavioral data consistently to enhance treatment effectiveness and client outcomes.
- Implement individualized treatment plans and supervisor-directed protocols to effectively support client goals.
- Document client sessions, progress, and services accurately and timely to ensure compliance with established procedures.
- Work independently while communicating effectively with supervisors and team members regarding client needs and progress.
- Use sound judgment and problem-solving skills to adapt to changing situations and maintain a professional environment.
- Handle confidential client information professionally and in accordance with privacy requirements.
Shift Leader
SUBWAY Restaurants
Belchertown, MA
05.2023 - 01.2025
- Supervised daily operations and supported a high-quality customer experience in a fast-paced environment.
- Trained and mentored employees on company procedures and safety standards to ensure compliance and operational excellence.
- Resolved customer concerns with effective conflict-resolution skills to foster positive relationships and enhance customer satisfaction.
- Managed inventory levels and monitored stock to ensure accurate and timely replenishment, supporting seamless operations.
- Enforced company policies and procedures while promoting teamwork, accountability, and reliability.
- Managed inventory levels, monitored stock, and supported accurate and timely replenishment.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Deli Clerk
State Street Fruit Store
Northampton, MA
08.2022 - 04.2023
- Assisted customers with product selection and customized orders, enhancing satisfaction through friendly service.
- Prepared customer orders accurately and efficiently, ensuring adherence to quality and safety standards.
- Monitored product dates and rotated stock, following storage procedures to minimize waste.
- Maintained an organized work area and operated equipment safely and efficiently.
Busser
Grapevine Grille
Belchertown, MA
10.2021 - 06.2022
- Maintained clean and organized environment to support efficient restaurant operations during busy shifts.
- Collaborated with servers and kitchen staff to ensure timely service and enhance customer satisfaction.
- Refilled inventory supplies in kitchen to ensure availability during service and assisted team members with daily operational needs.
Education
Associate of Science - Psychology
Holyoke Community College
Holyoke, MA 09.2023 - 12.2025
High School Diploma -
Belchertown High School
Belchertown, MASkills
- Behavioral analysis
- Data Collection
- Accurate documentation
- Attention to Detail
- Effective communication
- Problem Solving
- Conflict Resolution
- Customer Service
- Confidentiality
Timeline
Behavior Technician
ABAS
01.2025 - Current
Associate of Science - Psychology
Holyoke Community College
09.2023 - 12.2025
Shift Leader
SUBWAY Restaurants
05.2023 - 01.2025
Deli Clerk
State Street Fruit Store
08.2022 - 04.2023
Busser
Grapevine Grille
10.2021 - 06.2022
High School Diploma -
Belchertown High School