Megan Tilghman
Advance Recovery Systems
Philadelphia,PA
4
Certifications
25
years of professional experience
Medical collections professional recovering unpaid balances, negotiating repayment plans, and correcting account data to support payment resolution. Works delinquent accounts, answers borrower and patient calls, and handles 30+ insurance disputes per month to move accounts toward collection. Well aligned with Medical Collections Specialist work that depends on persistence, accuracy, and clear account documentation.
Work History
Medical Biller/Collector
10 Months- Handled 30 weekly insurance follow-ups to resolve unpaid ambulance claims and keep billing moving.
- Completed 1,500 insurance forms for timely claim submission to support ambulance billing and reprocessing.
- Contacted insurance carriers to verify coverage details and submit claims to the correct payer.
- Followed up with subscribers to collect missing information and confirm claim accuracy before submission.
- Processed patient letters and mailed claims when balances required direct patient payment.
- Reviewed each patient file and pulled backups to confirm documentation was complete and accurate.
- Answered incoming calls from subscribers and patients while providing clear billing information and support.
Patient Services Representative
5 Years 2 Months- Complete [number] outbound patient outreach calls weekly to confirm annual awareness visit scheduling and follow-up needs.
- Scheduled annual awareness visits for diabetic patients, aligning appointments with A1C monitoring and preventive care needs.
- Arranged breast cancer, colonoscopy, and eye exam reminders to support timely preventive screenings across patient populations.
- Assisted members with silver sneakers enrollment and guided them through program sign-up questions.
- Coordinated house call visits with nurses, preparing patient details and appointment information before visits.
- Trained new customer service representatives on patient communication, appointment handling, and call center procedures.
Accounts Receivable Collector
4 Years 4 Months- Worked with customers to set manageable repayment plans based on financial hardship and account status.
- Reviewed account details to correct coding and numbering errors before claims were sent to insurance companies.
- Maintained records of collection activity and account updates for accurate follow-up and audit support.
Medical Collections Representative
4 Years 1 Month- Collected on delinquent medical accounts to recover balances and maintain steady account follow-up.
- Tracked insurance claims through resolution, identifying issues and supporting timely dispute handling.
- Managed delinquent medical accounts in the auto-dialer system to keep outreach organized and consistent.
- Reviewed account details to support patient communication and improve follow-up accuracy.
- Maintained delinquent account records with careful data entry and consistent documentation.
Student Loan Processor
1 Year 11 Months- Performed payment posting and updated account balances after borrower payments and early payoff requests.
- Maintained records maintenance across borrower files, documenting billing changes and contact updates accurately.
- Made collection calls to past-due borrowers, discussing repayment options and next steps professionally.
Account Receivable Clerk
6 Years 6 Months- Maintained FDCPA-compliant collection practices across multiple client accounts.
- Applied payments to past-due insurance claims with accurate account coding.
- Managed delinquent account retention efforts for multiple clients.
- Posted adjustments and updated reconciliation spreadsheets to keep balances current.
- Resolved customer questions and account issues through research and follow-up.
Education
Associate - Business Law Accounting I
Skills
Payment posting
Records Maintenance
Collection calls
Patient account analysis
HMFA credited
Medicare and Medicaid process
Medical record security
Accounts receivable management
Medical claims submission
Medical terminology expert
Certification
Medical Billing Certification
Timeline
Medical Biller/Collector
Advance Recovery Systems
11.2023 - 09.2024Read More
Patient Services Representative
Axion Healthcare
10.2018 - 12.2023Read More
Accounts Receivable Collector
MRS Associates
05.2014 - 09.2018Read More
Medical Collections Representative
Financial Recoveries
05.2009 - 06.2013Read More
Student Loan Processor
Salliemae
08.2006 - 07.2008Read More
Account Receivable Clerk
Alliance One
02.2000 - 08.2006Read More
Philadelphia School of Office Technology
Associate from Business Law Accounting I
Read More
Prism Career Institute
Read More