Megan Trunzo
Indiana,PA
Summary
Results-driven professional with deep understanding of returns management and customer service principles. Adept at identifying and resolving return-related issues, ensuring smooth operations, and enhancing customer satisfaction. Known for strong teamwork and reliability in dynamic environments, with time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Non-Post Returns Specialist III
S&T Bank
Indiana, PA
11.2023 - Current
- Processed customer returns efficiently, ensuring compliance with company policies and procedures.
- Analyzed return data to identify trends, reducing future discrepancies.
- Coordinated with cross-functional teams to resolve complex return issues.
- Facilitated general ledger reconcilements, ensuring financial accuracy and account balance integrity.
- Assisted with special project initiative within Deposit Operations.
Research Exceptions Specialist II
S&T Bank
Indiana, PA
09.2022 - 08.2023
- Analyzed customer account data to identify trends and support decision-making processes.
- Collaborated with cross-functional teams to improve operational efficiency and enhance service delivery.
- Developed training materials for new employees, fostering a culture of continuous learning and improvement.
- Developed training materials to enhance staff proficiency and productivity.
- Managed client inquiries, ensuring timely resolution and maintaining high levels of customer satisfaction.
Education
Psychology
Indiana University of Pennsylvania
Indiana, PAHigh School Diploma - Nursing
Indiana County Technology Center
Indiana, PA04-2019
High School Diploma -
Marion Center High School
Marion Center, PA04-2019
Skills
- Returns & Nonpost Processing
- General Ledger Reconcilements
- Research & Adjustments
- Verifying Date of Death Balances
- Cross-Department Collaboration
- Regulatory Compliance
- Attention to Detail
- Rapid task completion
- Time Management
- Creative Problem Solving
Timeline
Non-Post Returns Specialist III
S&T Bank
11.2023 - Current
Research Exceptions Specialist II
S&T Bank
09.2022 - 08.2023
Psychology
Indiana University of Pennsylvania
High School Diploma - Nursing
Indiana County Technology Center
High School Diploma -
Marion Center High School