Megan Van Derpoel
Cheraw,SC
Summary
Dynamic customer service representative with a proven track record, excelling in customer service and sales strategies. Adept at problem-solving and transaction processing, I consistently enhance customer experiences and drive performance improvement. Recognized for effectively analyzing client needs and delivering tailored solutions that boost satisfaction and loyalty.
Overview
7
7
years of professional experience
Work History
Sales Consultant
Victra Verizon
Cheraw, SC
02.2024 - Current
- Assisted customers in selecting mobile devices and accessories.
- Educated clients about device features and service plans.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to achieve sales goals and targets.
- Handled customer inquiries and resolved issues promptly and professionally.
- Analyzed customer needs and identified solutions to meet their requirements.
Medical Office Assistant
Caresouth Carolina, Inc.
Hartsville, SC
04.2023 - 11.2025
- Scheduled patient appointments and managed office calendar efficiently.
- Maintained patient records using electronic health record systems.
- Assisted medical staff with patient intake and preparation for examinations.
- Processed insurance claims and verified patient coverage details.
- Communicated with patients regarding test results and follow-up appointments.
Customer Service Representative
Mutual Of Omaha
Omaha, NE
11.2024 - 02.2025
- Resolved customer complaints through effective communication and problem-solving skills.
- Processed policy changes and updates accurately in the system.
- Educated clients on coverage options and benefits available to them.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained up-to-date knowledge of industry regulations and company policies.
- Delivered exceptional service while managing high call volumes daily.
Customer Service Representative
The Hartford Insurance Group
Hartford, CT
05.2022 - 03.2023
- Assisted customers with inquiries about insurance products and services.
- Resolved customer complaints through effective communication and problem-solving skills.
- Processed policy changes and updates accurately in the system.
- Educated clients on coverage options and benefits available to them.
- Maintained up-to-date knowledge of industry regulations and company policies.
- Delivered exceptional service while managing high call volumes daily.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Customer Service Representative
BlueCross BlueShield of SC
Florence, SC
08.2020 - 05.2022
- Assisted customers with inquiries about insurance products and services.
- Resolved customer complaints through effective communication and problem-solving skills.
- Educated clients on coverage options and benefits available to them.
- Maintained up-to-date knowledge of industry regulations and company policies.
- Delivered exceptional service while managing high call volumes daily.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Weaver
Highland Industries Inc.
Cheraw, SC
03.2019 - 12.2020
- Operated weaving machines to create high-quality textile products.
- Inspected finished fabrics for defects and ensured quality standards.
- Collaborated with design team to select materials and color schemes.
- Maintained equipment by performing routine cleaning and minor repairs.
- Assisted in training new staff on weaving techniques and safety procedures.
- Monitored production schedules to ensure timely completion of orders.
- Adjusted machine settings for different fabric types and textures.
Education
High School Diploma -
Cheraw High School
Cheraw, SC05-2004
Some College (No Degree) -
Independence University
Salt Lake City, UTSkills
- Customer service
- Sales strategies
- Point-of-sale systems
- Customer relationship management
- Problem solving
- Patient scheduling
- Cold calling
- Client service
- Performance improvement
- Customer experience enhancement
- Contact follow-up
- Transaction processing
- Time management
- Conflict resolution
- Insurance processing
- Team collaboration
References
References available upon request.
Timeline
Customer Service Representative
Mutual Of Omaha
11.2024 - 02.2025
Sales Consultant
Victra Verizon
02.2024 - Current
Medical Office Assistant
Caresouth Carolina, Inc.
04.2023 - 11.2025
Customer Service Representative
The Hartford Insurance Group
05.2022 - 03.2023
Customer Service Representative
BlueCross BlueShield of SC
08.2020 - 05.2022
Weaver
Highland Industries Inc.
03.2019 - 12.2020
High School Diploma -
Cheraw High School
Some College (No Degree) -
Independence University