Megan Vazquez
Columbus
Summary
Motivated Fraud Analyst with 4 years of expertise investigating suspicious activity for Banking company. Knowledgeable resource committed to finding answers and working with clients and interdepartmental personnel. Promoting exemplary skills in project management, analytics and fraud pattern detection.
Overview
10
10
years of professional experience
Work History
Fraud Analyst Sr
HUNTINGTON NATIONAL BANK
09.2023 - Current
- Manages the inbox of the Wire-ACH, Electronic Fraud, and Escalations groups
- Administers thorough investigative assessments to properly discern between fraudulent and valid activity - reacts accordingly and in a timely manner to mitigate potential fraud losses.
- Communicates directly with customers to verify suspect activity and with both internal/external customers via phone.
- Completes pre-assigned tasks and specific projects such as reviewing all high risk transactions
- Completes analysis of suspicious transactions with a high degree of accuracy through reports and applications
- Conducts special projects as requested
- Develops close working relationships with Departmental Managers to assist in identifying trends in suspicious behavior.
- Flexible to perform any function in department as requested by management, completely cross trained on all functions
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
ENTERPRISE FRAUD SPECIALIST 2
HUNTINGTON NATIONAL BANK
07.2021 - 09.2023
- Administers thorough investigative assessments to properly discern between fraudulent and valid activity - reacts accordingly and in a timely manner to mitigate potential fraud losses.
- Communicates directly with customers to verify suspect activity and with both internal/external customers via phone.
- Completes pre-assigned tasks and specific projects such as reviewing all high risk transactions
- Completes analysis of suspicious transactions with a high degree of accuracy through reports and applications
- Conducts special projects as requested
- Develops close working relationships with Departmental Managers to assist in identifying trends in suspicious behavior.
- Flexible to perform any function in department as requested by management, completely cross trained on all functions
ENTERPRISE FRAUD SPECIALIST 1
HUNTINGTON NATIONAL BANK
01.2021 - 07.2021
- Administers thorough investigative assessments to properly discern between fraudulent and valid activity - reacts accordingly and in a timely manner to mitigate potential fraud losses.
- Communicates directly with customers to verify suspect activity and with both internal/external customers via phone.
- Completes pre-assigned tasks and specific projects such as reviewing all high risk transactions
- Completes analysis of suspicious transactions with a high degree of accuracy through reports and applications
- Conducts special projects as requested
- Develops close working relationships with Departmental Managers to assist in identifying trends in suspicious behavior.
- Flexible to perform any function in department as requested by management, completely cross trained on all functions
BRANCH SERVICE MANAGER
HUNTINGTON NATIONAL BANK
11.2018 - 12.2021
- Managed branch vault and cash supply to keep appropriate level of currency on hand.
- Delivered quality service with remarkable efficiency by skillfully overseeing daily branch operations.
- Handled customers' complaints and questions with utmost professionalism to restore satisfaction and maintain loyalty to branch.
- Responsible for recruiting, training and developing the highest quality tellers.
- Develops excitement around excellent customer service.
- Demonstrates operational excellence and risk management.
TREASURY MANAGEMENT SERVICE SPECIALIST 2
HUNTINGTON NATIONAL BANK
01.2018 - 11.2018
- Ensures ACH file processing SLA is met.
- Handles escalated calls from internal and external customers.
- Knowledge of all functions within the group to covers positions when needed.
- Follows all NACHA and federal regulations for ACH transactions
- Continuous training with EPCOR.
TEAM LEAD CONSUMER CASH
HUNTINGTON NATIONAL BANK
06.2015 - 12.2017
- Responsible for day to day management of the Consumer Cash group of 12 colleagues.
- Ensures SLA is met by reassigning colleagues as needed to different functions.
- Handles escalated calls from internal and external customers.
- Trains and coaches colleagues to help develop their skill sets and cross train across multiple functions.
- Ensures colleagues work is in balance every day and signs off on work
- Helps colleagues resolve outages and balancing issues
Skills
- Fraud patterns
- Transaction review
- Fraud prevention
- Account information review
- Risk level determination
- Procedure review
- Fault tracing & correction
- Banking operations
- Effective communication
- Ethical standards
- Verbal and written communication
- Fraud and anomaly analysis
Timeline
Fraud Analyst Sr
HUNTINGTON NATIONAL BANK
09.2023 - Current
ENTERPRISE FRAUD SPECIALIST 2
HUNTINGTON NATIONAL BANK
07.2021 - 09.2023
ENTERPRISE FRAUD SPECIALIST 1
HUNTINGTON NATIONAL BANK
01.2021 - 07.2021
BRANCH SERVICE MANAGER
HUNTINGTON NATIONAL BANK
11.2018 - 12.2021
TREASURY MANAGEMENT SERVICE SPECIALIST 2
HUNTINGTON NATIONAL BANK
01.2018 - 11.2018
TEAM LEAD CONSUMER CASH
HUNTINGTON NATIONAL BANK
06.2015 - 12.2017
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