Megan Walker
Birmingham
Summary
Knowledgeable and compassionate nursing staff member diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals of diverse backgrounds while protecting patient safety and promoting satisfaction with facility services. Authorized to work in the US for any employer
Overview
24
24
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Blue Cross Blue Shield
2023.01 - Current
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
- Built rapport with customers through active listening, empathy, and personalized interactions
CNA - Certified Nursing Assistant
Shelby Ridge Rehab Select
2022.11 - 2023.01
- Provided direct patient care, including bathing, dressing, feeding, and assisting with mobility
- Monitored vital signs and reported any changes or abnormalities to the nursing staff
- Assisted with medical procedures such as wound care, catheter insertion/removal, and medication administration under the supervision of a nurse
- Documented patient information accurately in electronic health records (EHR) to ensure continuity of care
- Collaborated with interdisciplinary healthcare team members to develop and implement individualized care plans for patients
Cna
Aspire Physical Recovery Center at Hoover LLC
2021.11 - 2022.09
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
Residential Support Worker
The learning tree
2021.12 - 2022.09
- Recorded participants' daily progress, noted trends and addressed negative strategies to help redirect actions and improve progress.
- Helped residents with activities of daily living, grooming and feeding.
- Monitored resident safety and security at residence and on outings in community.
Customer Service Specialist
Concentrix
2020.12 - 2021.10
- Assisted customers in making payments on accounts and setting up payment plans.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Mental Health Technician
Hillcrest Hospital
2015.05 - 2020.05
- Provided excellent service to patients through personable communication.
- Identified and addressed individual mental health challenges to support patients.
- Documented observations, interventions, and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
Patient Care Technician
Brookwood Baptist Medical Center
2013.06 - 2020.05
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
CNA
St Martin in pines
2002.01 - 2020.05
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
Certified Nursing Assistant
augmentation
2002.02 - 2013.06
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
Certified Nursing Assistant
Augumention
2005.02 - 2013.01
- Bathed, grooms, and dresses patients. Measured and recorded food and liquid intake and output.
- Measured and recorded vital signs. Cleaned room and changes linen. Turned and re-positioned bedfast patients, alone and with assistance, to prevent bedsores.
Certified Nursing Assistant
Chandler Health Care
2011.10 - 2012.12
- Fed patients unable to feed themselves. Prepared food trays. Bathed, grooms, and dresses patients.
- Measured and recorded food and liquid intake and output. Measured and recorded vital signs. Cleaned room and changes linen. Turned and re-positioned bedfast patients.
Birmingham Certified Nursing Assistant
Danberry At Inverness
2010.07 - 2011.12
- Fed patients unable to feed themselves. Prepared food trays. Bathed, grooms, and dresses patients.
- Measured and recorded food and liquid intake and output. Measured and recorded vital signs. Cleaned room and changes linen.
- Stored, prepared, and issued dressing packs, treatment trays, and other supplies. Sterilized equipment and supplies.
- Turned and re-positioned bedfast patients, alone and with assistance, to prevent bedsores. Assisted patient to walk
Driver
PAM Transportation Services Inc
2010.12 - 2011.11
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
- Delivered goods and services to customers on time and in excellent condition.
- Monitored traffic conditions and applied defensive strategies to avoid accidents.
Delivery Driver
Pam transport
2010.12 - 2011.11
- Responsibilities
- Deliver goods to various merchants
- Accomplishments
- Earning my cal class A
- Skills Used
- Driving 18 wheeler
Patient Care Tech/ Unit Secretary
University Of Alabama
2010.03 - 2011.10
- Assisted doctor with examinations and procedures Bathed, grooms, and dresses patients.
- Measured and recorded food and liquid intake and output. Measured and recorded vital signs. Cleaned room and changes linen.
- Turned and re-positioned bedfast patients, alone and with assistance, to prevent bedsores.
Certified Nursing Assistant
Jefferson County Commission
2008.03 - 2010.03
- Bathed, grooms, and dresses patients. Measured and recorded food and liquid intake and output.
- Measured and recorded vital signs. Cleaned room and changes linen. Turned and re-positioned bedfast patients, alone and with assistance, to prevent bedsores.
Tax Preparer
Jackson Hewitt
2006.12 - 2010.02
- Determined clients' eligibility for tax credits, abatements or deductions through careful research and oversight.
- Supplied detailed tax documentation needed to submit accurate corporate and individual returns.
- Stored copies of completed returns and related documents according to company procedures and business regulations.
Home Health Aide
Oddessy
2007.02 - 2008.03
- Assisted patients into and out of bed to wheel chair .Massaged patient and applied preparations and treatment, such as liniment and alcohol rubbed and heat-lamp stimulation.
- Bathed, grooms, and dresses patients. Cleaned room and changes linen. Turned and re-positioned bedfast patients, alone and with assistance, to prevent bedsores.
Residential Aide
Dungarvin
2006.02 - 2007.11
- Assisted with transferring residents in and out of wheelchairs and adaptive equipment.
- Read and recorded temperature, pulse and respiration.
- Organized games and other activities to engage clients and offer mental stimulation.
- Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
Certified Nursing Assistant
Pleasant Grove
2003.03 - 2007.02
- Grooms, and dresses patients. Measured and recorded food and liquid intake and output.
- Measured and recorded vital signs. Cleaned room and changes linen. Turned and re-positioned bedfast patients, alone and with assistance, to prevent bedsores.
Manager
Krystal
2002.03 - 2005.01
- Responsibilities
- Night shift manager cook count down cash registers cleaned,stocked made deposits
- Accomplishments
- Was offer general manager position and also trained at other stores
- Skills Used
- Training manager cook and ran the store
cna
St martrin in the pines
2002.06 - 2003.06
- Grooms, and dresses patients. Measured and recorded food and liquid intake and output.
- Measured and recorded vital signs. Cleaned room and changes linen. Turned and re-positioned bedfast patients, alone and with assistance, to prevent bedsores.
Education
Business Management
Brown Mackie
Birmingham, AL01.2015
Diploma - Pastry Arts
Virginia College at Birmingham
Birmingham, AL01.2013
Diploma - undefined
High School
Adamsville, AL05.2001
Skills
- Customer service
- Critical thinking
- Time management
- Patient care
- Compassion and empathy
Certification
- BLS Certification
- CNA
- CPI Certification
- Certified Phlebotomy Technician
- AHA Certification
- AED Certification
- Food Handler Certification
- State Tested Nursing Assistant
- Driver's License
- CPR Certification
Timeline
Customer Service Representative
Blue Cross Blue Shield
2023.01 - Current
CNA - Certified Nursing Assistant
Shelby Ridge Rehab Select
2022.11 - 2023.01
Residential Support Worker
The learning tree
2021.12 - 2022.09
Cna
Aspire Physical Recovery Center at Hoover LLC
2021.11 - 2022.09
Customer Service Specialist
Concentrix
2020.12 - 2021.10
Mental Health Technician
Hillcrest Hospital
2015.05 - 2020.05
Patient Care Technician
Brookwood Baptist Medical Center
2013.06 - 2020.05
Certified Nursing Assistant
Chandler Health Care
2011.10 - 2012.12
Driver
PAM Transportation Services Inc
2010.12 - 2011.11
Delivery Driver
Pam transport
2010.12 - 2011.11
Birmingham Certified Nursing Assistant
Danberry At Inverness
2010.07 - 2011.12
Patient Care Tech/ Unit Secretary
University Of Alabama
2010.03 - 2011.10
Certified Nursing Assistant
Jefferson County Commission
2008.03 - 2010.03
Home Health Aide
Oddessy
2007.02 - 2008.03
Tax Preparer
Jackson Hewitt
2006.12 - 2010.02
Residential Aide
Dungarvin
2006.02 - 2007.11
Certified Nursing Assistant
Augumention
2005.02 - 2013.01
Certified Nursing Assistant
Pleasant Grove
2003.03 - 2007.02
cna
St martrin in the pines
2002.06 - 2003.06
Manager
Krystal
2002.03 - 2005.01
Certified Nursing Assistant
augmentation
2002.02 - 2013.06
CNA
St Martin in pines
2002.01 - 2020.05
Diploma - Pastry Arts
Virginia College at Birmingham
Diploma - undefined
High School
Business Management
Brown Mackie
Additional Information
- Qualifications
- 1) Prepares and bakes breads, cakes, cookies, pies, puddings, or desserts, according to recipe: Measures ingredients, using measuring cups and spoons.
- 2) Mixes ingredients to form dough or batter, using electric mixer or beats and stirs ingredients by hand.
- 3) Shapes dough for cookies, pies, and fancy pastries, using pie dough roller and cookie cutters or by hand.
- 4) Places shaped dough portions in greased or floured pans and inserts them in oven, using long-handled paddle.
- 5) Adjusts drafts or thermostatic controls to regulate oven temperatures.
- 6) Prepares and cooks ingredients for pie fillings, puddings, custards, or other desserts.
- 7) Pours filling into pie shells and tops filling with meringue or cream.
- 8) Mixes ingredients to make icings.
- 9) Decorates cakes and pastries.
- 10) Blends colors for icings and for shaped sugar ornaments and statuaries.
- 11) Tempering chocolate.