Megan Walters

• Delivered exceptional customer service in fast-paced dining environment.
• Accurately processed orders and managed transactions using POS system.
• Assisted in training new staff on menu offerings and operational procedures.
• Maintained cleanliness and organization of dining area to enhance guest experience.
• Collaborated with kitchen staff to ensure timely and accurate food delivery.
• Addressed customer inquiries and resolved complaints to ensure satisfaction.
• Adapted quickly to changing priorities during peak service hours for efficiency.

• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

• Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.

• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

• Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.

• Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.

• Handled basic administrative tasks, such as booking, cancelling and rescheduling appointments.

• Educated waiters on the menu, memorization strategies, and how to convey information in a positive and upbeat manner.

• Observed participants and provided corrective measures for skill improvement.

• Sought out and implemented methods to improve service and team performance to boost business sustainability.

• Resolved customer problems by investigating issues, answering questions and building rapport.

• Delegated work to employees based on shift requirements, individual strengths and unique training.

• Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.

• Supervised daily operations, ensuring compliance with company policies and procedures.