Megan Ware
Chicago,IL
Summary
Proven track record in enhancing operational efficiency and customer satisfaction at Chicago Transit Authority, CTA, through expert infrastructure maintenance planning and robust preventative measures. Skilled in business acumen and decision-making, leading to a significant reduction in unexpected failures. Excelled in fostering team collaboration and implementing innovative maintenance solutions.
Overview
4
4
years of professional experience
Work History
Bus Maintenance
Chicago Transit Authority, CTA
08.2024 - 09.2024
- Contributed to superior customer satisfaction through meticulous attention to detail in all aspects of bus maintenance and repair.
- Liaised with bus maintenance staff to prepare for annual state bus inspections.
- Preserved building integrity through routine inspection and maintenance of exterior surfaces like sidewalks and parking lots.
- Assisted with the maintenance and improvement of internal data science tools, ensuring continued reliability and relevance in a rapidly-changing industry.
- Assisted in the evaluation of new tools and technologies, enhancing capabilities in aerospace maintenance operations.
- Addressed customer concerns promptly, ensuring high levels of client satisfaction and repeat business.
- Implemented a robust preventive maintenance program, reducing unexpected instrument failures that could impact productivity levels negatively.
- Provided expert advice on proper bicycle care and maintenance, encouraging repeat business from satisfied customers.
- Established robust preventative maintenance programs to ensure optimal functionality of all equipment and systems.
- Established proactive maintenance schedules to minimize disruption to business operations due to hardware failures or network outages.
- Contributed to improved operational efficiency through regular maintenance checks on tools and equipment, minimizing downtime during peak hours.
Security Officer
Rush Sulotions
08.2023 - 12.2023
- Conducted regular patrols of key areas to spot and control security concerns.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Security Officer
United Protection Agency
12.2021 - 09.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Security Officer Supervisor
Goal Force
05.2020 - 09.2021
- Developed detailed incident reports, providing comprehensive information for management review and decisionmaking.
- Handled sensitive information discreetly while adhering to strict confidentiality guidelines set forth by the organization.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Reduced incidents of theft and vandalism by closely monitoring surveillance cameras and diligently patrolling the premises.
- Collaborated with local law enforcement agencies to provide a secure environment for company employees and visitors.
- Evaluated performance of security personnel, offering constructive feedback and guidance for improvement when necessary.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Effectively resolved conflicts between staff members or visitors, employing strong communication skills and level-headed problem-solving techniques.
- Maintained accurate records of employee schedules, time off requests, and overtime hours worked by security officers under my supervision.
- Provided exceptional customer service to clients, addressing concerns promptly and professionally while maintaining a focus on safety and security.
- Actively participated in regular meetings with upper management to discuss ongoing security issues, trends, and potential risks facing the company.
Education
Kenwood Academy
Chicago, IL05.2006
Skills
- Infrastructure Maintenance Planning
- Medical record maintenance
- Floral Business Networking
- Patient Database Maintenance
- Business Acumen and Decision-Making
- Combustion Safety Testing
- Park Maintenance Expertise
- Door Maintenance
- Scheduled Maintenance Planning
- Business Planning
Timeline
Bus Maintenance
Chicago Transit Authority, CTA
08.2024 - 09.2024
Security Officer
Rush Sulotions
08.2023 - 12.2023
Security Officer
United Protection Agency
12.2021 - 09.2023
Security Officer Supervisor
Goal Force
05.2020 - 09.2021
Kenwood Academy
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