Megan Watson
Luverne,AL
Summary
Agile and adaptable individual with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
3
3
years of professional experience
10
10
Certificates
Work History
1st Assistant Manager
Cato Fashions
Greenville, AL
02.2021 - Current
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
Preschool Teacher
First Steps Learning Center
Greenville, AL
12.2020 - 02.2021
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
- Educated students in foundational concepts such as shapes, numbers and letters.
- Allowed for ample outdoor discovery time in schedule each day.
- Assisted and supervised 8 to 10 children through entire school day.
Sales Associate
Lowes Home Improvement
Troy, AL
10.2020 - 12.2020
- Engaged with customers to effectively build rapport and lasting relationships.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
1st Assistant Manager
Factory Connection
Luverne, AL
06.2020 - 08.2020
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Administrative Assistant
Troy Home Care
Troy, AL
06.2019 - 06.2020
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Handled client correspondence and tracked records to foster office efficiency.
- Developed and updated spreadsheets and databases to track, analyze and report on performance data.
- Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
- Maintained staff directory and company policy handbook for human resources department.
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
- Coached new employees on administrative procedures, company policies and performance standards.
Case Manager/Call Center Representative
CGI
Troy, AL
10.2017 - 06.2019
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Effectively managed assigned cases, collecting and documenting details as needed.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Education
High School Diploma -
W.S. Neal High School
Brewton, Al 05.2015 - 05.2015
Diploma: Human Resource Management
Alison Courses
03.2021 - 03.2021
Diploma: Teaching Skills For Educators
Alison Courses
04.2021 - 04.2021
Diploma: Effective Teaching Principles
Alison Courses
04.2021 - 04.2021
Diploma: Basic English Grammar
Alison Courses
04.2021 - 04.2021
Certification
Health Care Provider CPR - 08-04-2020-08/04/2022
Skills
Project Management
undefinedTimeline
Diploma: Teaching Skills For Educators
Alison Courses
04.2021 - 04.2021
Diploma: Effective Teaching Principles
Alison Courses
04.2021 - 04.2021
Diploma: Basic English Grammar
Alison Courses
04.2021 - 04.2021
Diploma: Human Resource Management
Alison Courses
03.2021 - 03.2021
1st Assistant Manager
Cato Fashions
02.2021 - Current
Preschool Teacher
First Steps Learning Center
12.2020 - 02.2021
Sales Associate
Lowes Home Improvement
10.2020 - 12.2020
Health Care Provider CPR - 08-04-2020-08/04/2022
08-2020
1st Assistant Manager
Factory Connection
06.2020 - 08.2020
Administrative Assistant
Troy Home Care
06.2019 - 06.2020
Case Manager/Call Center Representative
CGI
10.2017 - 06.2019
High School Diploma -
W.S. Neal High School
05.2015 - 05.2015
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