Megan Weatherby
Baker Nursery Gardens
Fargo,ND
7
years of professional experience
Accomplished Indoor Manager with a focus on optimizing team performance and enhancing customer service. Known for open and effective communication, fostering supportive team culture, while maintaining desirable product variety, and budget management systems that increase efficiency and drive overall business growth.
Work History
Indoor Manager
3 Years 6 Months- Oversees daily operations, ensuring optimal plant care and customer service standards are being met.
- Developing and improving staff training programs to enhance team knowledge of company expectations, practices and products.
- Leading implementation of indoor budgeting management system, improving stock accuracy and workflow efficiency.
- Coordinated seasonal hiring and training schedules, aligning staffing and resources for peak operational periods.
- Monitoring budget allocations for product categories within the retail setting, achieving cost-effective purchasing decisions.
- Enhancing customer engagement through personalized tracking strategies within the gift store and garden center.
- Analyzing sales trends to adjust product displays and promotions, optimizing revenue generation opportunities.
- Fosters a collaborative team environment, mentoring staff on best practices in customer service approaches and sales techniques.
- Maintains supportive, professional, organized, and safe environment for employees and customers.
- Resolves staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Develops and maintains relationships with customers and suppliers through account development and customer interactions.
- Maintains a focus on strong company culture revolving around employee engagement, collaboration, and continuous learning opportunities.
- Built a high-performing, goal-oriented, and committed team through effective recruitment, onboarding, and talent development initiatives.
- Participated in a reduction of operational costs through labor budget awareness, decreased over-staffing, and resource management.
Sales Associate
3 Years 5 Months- Enhanced customer satisfaction through personalized floral, gift, and houseplant recommendations and exceptional service.
- Managed inventory levels, ensuring optimal stock for seasonal demands and events.
- Collaborated with owners and suppliers to source products, maintaining appropriate variety for upscale retail environment.
- Implemented efficient checkout processes, reducing transaction times and enhancing customer experience.
- Conducted regular assessments of product quality, ensuring freshness and adherence to company standards.
- Developed promotional materials for local events, driving community engagement and brand awareness.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Achieved sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Implemented visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Education
No Degree - Music/Elementary Education
Skills
Customer relationship management (CRM)
Project management
Inventory management
Cost management
Shift scheduling
Team management
Team leadership
Staff training and development
Task delegation
Schedule preparation
Strategic planning
Goal setting
Decision-making
Cross-functional teamwork
Communication skills
Conflict resolution
Retail sales strategies
Relationship building
Policy implementation
Customer service
Performance evaluation
Time management
Accomplishments
- Led planning and execution of multiple store events, including spring and holiday open houses.
- Spearheaded a community food drive that resulted in a large donation to a local food pantry.
- Stepped in as a liaison between store sales staff and upper management/human resources.
- Used sales reports and Microsoft Excel to improve cost-on-hand and re-focus sales initiatives.
- Stepped in and accepted more responsibility when Garden Center manager left the company, resulting in management of a larger team and wider range of products.
Timeline
Indoor Manager
Baker Nursery Gardens
03.2023 - CurrentRead More
Sales Associate
Shotwell Floral
09.2019 - 02.2023Read More
Valley City State University
No Degree from Music/Elementary Education
Read More