Megan Weaver
Citronelle,AL
Summary
Distinguished in administrative and customer service roles, notably with Team Health Holdings Inc., I excel in data entry and relationship building. Achievements include enhancing customer loyalty through empathetic resolution of complaints and implementing secure filing systems, demonstrating a blend of technical proficiency and critical thinking.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Team Health Holdings Inc.
04.2023 - 08.2024
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Customer Service Representative
Alorica
03.2016 - 04.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Care Coordinator
Duke Energy
01.2014 - 03.2016
- Took ownership of customers issues to follow problems through to resolution.
- Assisted call-in customers with questions and orders.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Reduced customer complaints by proactively identifying potential issues and implementing solutions.
Education
High School Diploma -
Citronelle High School
Citronelle, AL05.2013
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Microsoft Word
- Customer and client relations
- Computer Proficiency
Timeline
Administrative Assistant
Team Health Holdings Inc.
04.2023 - 08.2024
Customer Service Representative
Alorica
03.2016 - 04.2023
Customer Care Coordinator
Duke Energy
01.2014 - 03.2016
High School Diploma -
Citronelle High School
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