MEGAN WEBER
St Augustine,FL
Summary
Results-driven professional with a robust real estate background, showcasing expertise in customer service, transaction management, project management, and operational excellence. Proven ability to collaborate with cross-functional teams, implement strategic initiatives, and surpass growth targets.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Onboarding Specialist
Redfin
03.2024 - Current
- Onboarded new partner agents and converted active partner agents to team accounts to meet company goals
- Continually increased personal onboarding capacity levels to more efficiently achieve goals as quickly as possible
- Evaluated the effectiveness of onboarding strategies, continually updating approaches based on feedback and best practices
Regional Sales Manager + Operations
Opendoor
05.2022 - 01.2024
- Led a team of professionals, overseeing successful initiative implementations
- Onboarded field agents, achieving 500% growth in 4 months
- Served as a project manager for expanding the buyer program from 13 markets to 50+ in less than a year
- Developed and implemented strategic project plans, reducing program costs by 42%
- Utilized KPIs to measure the effectiveness of escalation processes and drove continuous program growth
- Utilized insights from experimental data to develop actionable recommendations for optimizing operational efficiency
Contractor Relations Administrator
Redfin
10.2020 - 05.2022
- Provided brokerage oversight for field agents in multiple states
- Built cross-team relationships to ensure smooth operations between contractors, employees, and customers
- Onboarded field agents with a reduction in process from 76 days to under 7 days
- Reviewed and analyzed Tableau reports to ensure company goals were met on a regular basis
Transaction Coordinator
Redfin
04.2017 - 10.2020
- Communicated with clients throughout the entire transaction to ensure smooth buying and selling experiences
- Worked directly with agents, lenders, escrow officers, and other parties to ensure all aspects of escrow are handled and completed on time from open to close
- Prepared and presented contracts and other legal documents to clients
- Mentored new hires, resulting in stronger staff development and increased productivity
Associate Agent
Redfin
11.2016 - 04.2017
- Coordinated appointments, hosted clients on tours, and assisted agents in various field tasks
- Established strong customer relationships, building recommendations and loyalty
Sales Support Agent
Redfin
06.2015 - 11.2016
- Scheduled and coordinated showings with clients and listing agents
- Responded to inquiries, providing quality service to potential home buyers and sellers
- Ranked #1 in the company for conversions from proactive follow-ups
Education
Bachelor of Arts (B.A - Liberal Studies) -
San Diego State University
San DiegoSkills
- Residential Real Estate
- Project Management
- Customer Service Excellence
- Operations Processes
- Database Management
- Training and Onboarding
- Excellent Communication Skills
- Microsoft Office and Google Suite
Certification
- CA Real Estate Salesperson License, 05/01/15, Current
- HI Real Estate Salesperson License, 10/01/16, Current
- FL Real Estate Salesperson License, 10/01/20, 07/01/21
- FL Real Estate Broker's License, 07/01/21, Current
- NC Real Estate Broker's License, 07/01/21, Current
- GA Real Estate Salesperson License, 12/01/22, Current
Volunteer Experience
PTO Board Parliamentarian, Wards Creek Elementary School, St. Augustine, FL, 05/01/23 - Current
Timeline
Onboarding Specialist
Redfin
03.2024 - Current
Regional Sales Manager + Operations
Opendoor
05.2022 - 01.2024
Contractor Relations Administrator
Redfin
10.2020 - 05.2022
Transaction Coordinator
Redfin
04.2017 - 10.2020
Associate Agent
Redfin
11.2016 - 04.2017
Sales Support Agent
Redfin
06.2015 - 11.2016
Bachelor of Arts (B.A - Liberal Studies) -
San Diego State University