Megan Wells
Sun City,AZ
Summary
Detail-oriented Eligibility Interviewer skilled in verbal communication and telephone etiquette. Committed to maintaining confidentiality and fostering inclusivity while streamlining interview processes.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
12
12
years of professional experience
Work History
Eligibility Interviewer
Department of Economic Security
Phoenix, AZ
05.2023 - Current
- Conducted interviews to determine eligibility for various assistance programs.
- Reviewed and analyzed applicant documentation for compliance with state regulations.
- Provided accurate information regarding program requirements and application processes.
- Collaborated with team members to streamline eligibility determination workflows.
- Assisted clients in understanding their rights and responsibilities under assistance programs.
- Maintained detailed case records ensuring confidentiality and data integrity.
- Promoted an inclusive environment by treating all clients with respect and dignity, regardless of their background or circumstances.
- Contributed to team meetings by sharing insights from experience with various cases, fostering ongoing improvement within the department as a whole.
Receptionist
Atria Bell Court Gardens
Tucson, AZ
09.2014 - 04.2023
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated scheduling for appointments and meetings
- Maintained accurate records of resident information and visitor logs to enhance security protocols.
- Implemented office procedures that improved communication among departments and streamlined operations.
- Trained new staff on reception protocols and customer service standards to ensure consistency.
- Developed positive relationships with residents and their families, fostering a welcoming environment.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
Engage Life Program Instructor
Atria Bell Court Gardens
Tucson, AZ
09.2014 - 04.2023
- Developed and implemented engaging programs tailored to residents' interests and abilities.
- Facilitated workshops and activities promoting physical, cognitive, and social engagement for seniors.
- Collaborated with interdisciplinary teams to assess resident needs and enhance program offerings.
- Trained and mentored junior staff in program delivery and resident interaction best practices.
- Evaluated program effectiveness through resident feedback, making adjustments for continuous improvement.
- Organized community events fostering connections between residents, families, and local resources.
- Maintained compliance with safety regulations while ensuring a welcoming environment for residents.
- Contributed positively to staff morale and team cohesion through effective communication skills, active listening, and willingness to lend assistance when needed.
- Improved overall satisfaction rates by tailoring activities to meet individual needs and preferences of residents.
- Demonstrated adaptability by modifying programming plans to accommodate unforeseen challenges or changing resident needs.
Education
High School Diploma - Credit Towards Bachelors in Gerontology Counseling
Liberty University
Lynchburg, VAAssociate of Arts - General Studies
University of Phoenix
Tucson, AZ02-2014
High School Diploma - Credit Towards Bachelors in Gerontology Counseling
Liberty University
Lynchburg, VASkills
- Verbal communication
- Interview techniques
- Trade policy
- Confidentiality
- Telephone etiquette
Timeline
Eligibility Interviewer
Department of Economic Security
05.2023 - Current
Receptionist
Atria Bell Court Gardens
09.2014 - 04.2023
Engage Life Program Instructor
Atria Bell Court Gardens
09.2014 - 04.2023
High School Diploma - Credit Towards Bachelors in Gerontology Counseling
Liberty University
Associate of Arts - General Studies
University of Phoenix
High School Diploma - Credit Towards Bachelors in Gerontology Counseling
Liberty University