Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Megan Werner

Kansas City,MO

Summary

Motivated, results-driven professional with more than 15 years successful experience in team building and guest satisfaction with the ability to train, motivate, and supervise team members.

Overview

20
20
years of professional experience

Work History

Learning Ambassador/Zone Leader

Amazon
Kansas City, KS
04.2021 - Current
  • Deliver feedback using positive reinforcement techniques to encourage, motivate and build confidence.
  • Document course development and archival processes as requested.
  • Work successfully with diverse group of coworkers to accomplish goals and address issues and meet deadlines.
  • Monitor areas for cleanliness and optimal productivity and proactively remove obstacles for worker safety.
  • As ICQA Lead, is proactive and nimble in assigning associates to inventory counts under changing circumstances to support overall operations.
  • Knows how to do the following roles: Pick, Simple Bin Count, Cycle Count, VNA, Learning Ambassador, Pick Auditor, IRDR, and ICQA Lead.

Front End Team Lead

Lowe's Home Improvement
Roeland Park, KS
11.2019 - 07.2021
  • Supervised up to 15 employees
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.

Caregiver, Special Needs

Community Living Opportunities
Lenexa, KS
03.2018 - 07.2019
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Improved patient outlook and daily living through compassionate care.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Completed weekly and monthly reports summarizing activities.

Assistant Manager of Operations

Snax Management
Kansas City, MO
01.2017 - 03.2018
  • Assistant Manager of Operations

General Manager

Sheridan’s Frozen Custard
Olathe, KS
01.2016 - 01.2017
  • Supervised up to 50 employees
  • Was responsible for overseeing guest service, preparing weekly schedules, end of month inventory, training and development, hiring, truck orders, store maintenance, writing and administering employee reviews, and developing managers
  • Quickly and effectively solved customer challenges
  • Maintained high quality, service, and cleanliness for guests
  • Created new ways to increase team member involvement and enthusiasm in day to day tasks.

Optical Technician

Premier Eyecare
Grandview, MO
06.2015 - 01.2016
  • Greeted and Signed in Patients
  • Put paperwork into system and proceeded to help with smooth flow of patients
  • Observed pupils, visual acuteness and extra-ocular movements to check patient status.

Title Processor

Nations Lending Services
Lenexa, KS
05.2014 - 06.2015
  • Cleared mortgage titles to houses by researching and investigating through communication with banks, government agencies, law firms, homeowners associations and borrowers
  • Checked vesting, worked on clearing mortgages, judgments/liens, and verifying property tax amounts
  • Ran a pipeline of 100+ files
  • Developed new processors.

General Manager

Culver’s Restaurant
Raymore, MO
04.2005 - 05.2014
  • Supervised up to 50 employees
  • Responsible for overseeing guest service, preparing weekly and monthly schedules, end of month inventory, training and development, hiring, truck orders, store maintenance, writing and administering employee reviews, and developing managers
  • Quickly and effectively solved customer challenges
  • Maintained high quality, service, and cleanliness for guests
  • Created new ways to increase team member involvement and enthusiasm in day to day tasks.

Education

Associate of Science -

Kansas City Kansas Community College
Kansas City, KS

Skills

  • Employee Development and Performance Monitoring
  • Verbal and Written Communication
  • Attention to Detail
  • Problem Solving
  • Customer Service
  • Rapport Building
  • Inventory Management
  • Safety and Cleanliness Standards
  • Independent Decision Making
  • Work Planning and Prioritization

Accomplishments

  • Trained a Day 2 Amazon Associate who picked 350 Units Per Hour
  • Earned title of Learning Ambassador within 6 months of hire.
  • Consistently maintained high customer satisfaction ratings. Rated top 10% in the nation for Culver’s stores 10 months in a row based on guest surveys.
  • Created highly effective new training program that significantly impacted efficiency and improved operations

Timeline

Learning Ambassador/Zone Leader

Amazon
04.2021 - Current

Front End Team Lead

Lowe's Home Improvement
11.2019 - 07.2021

Caregiver, Special Needs

Community Living Opportunities
03.2018 - 07.2019

Assistant Manager of Operations

Snax Management
01.2017 - 03.2018

General Manager

Sheridan’s Frozen Custard
01.2016 - 01.2017

Optical Technician

Premier Eyecare
06.2015 - 01.2016

Title Processor

Nations Lending Services
05.2014 - 06.2015

General Manager

Culver’s Restaurant
04.2005 - 05.2014

Associate of Science -

Kansas City Kansas Community College

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Megan Werner