Suzanna Martinez
San Antonio,TX
Summary
Knowledgeable learning ambassador with track record of fostering engaging and effective learning environments. Successfully facilitated training programs, contributing to improved team performance and knowledge retention. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Demonstrated strong communication and mentoring skills, ensuring comprehensive understanding and application of training materials.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Amazon Customer Returns Learning Ambassador
Amazon
1214 N. Foster Rd
08.2023 - Current
- Supported continuous improvement initiatives within the department by sharing best practices and implementing process improvements as needed.
- Maintained a clean and organized workspace, promoting productivity and minimizing errors in processing returns.
- Enhanced customer satisfaction by promptly processing and resolving return requests.
- Utilized strong communication skills to effectively convey company policies and provide necessary guidance to customers regarding their returns.
- Adapted teaching approaches based on feedback from peers and supervisors enabling continuous growth as an ambassador.
- Implemented innovative learning methods, resulting in increased associate comprehension and retention.
- Assisted in the development of new curriculum materials to enhance overall learning experiences for associates.
- Promoted a positive learning environment by establishing clear expectations and fostering strong communication with new hires.
- Developed feedback system for training sessions, leading to more targeted and effective learning content.
- Improved learning outcomes with integration of multimedia resources into training materials.
- Conducted needs assessments to tailor training programs that address specific skills gaps.
- Designed interactive e-learning courses to improve employee engagement and knowledge retention.
- Enhanced learning experience of new employees by developing and delivering comprehensive training modules.
- Encouraged learning-driven workplace atmosphere, significantly reducing employee turnover rates.
- Streamlined onboarding process for new hires, ensuring smooth transition into company culture.
- Analyzed training program effectiveness, making data-driven adjustments for continuous improvement.
- Boosted employee performance and confidence by providing regular constructive feedback and coaching.
- Empowered employees to take charge of their learning paths with personalized development plans.
- Maintained clean, organized and professional work environment.
- Performed hands on training with all new hires.
- Maintained up-to-date knowledge of industry trends, integrating new ideas into existing training curriculums when relevant.
- Championed a culture of continuous learning, fostering an environment where employees are encouraged to seek out opportunities for personal and professional growth.
- Enhanced learning outcomes by implementing interactive and innovative training methods.
- Designed engaging lesson plans that catered to various learning styles, promoting knowledge retention and application.
- Collaborated with management to develop targeted training programs for improved employee performance.
- Served as a subject matter expert in specialized areas, delivering high-quality training sessions for advanced skill development.
- Coordinated cross-functional training initiatives to promote interdepartmental understanding and collaboration.
- Streamlined onboarding processes, reducing the time needed for new hires to become fully productive members of the organization.
- Provided coaching and mentoring to employees.
- Established and maintained quality control standards.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
Sortation Associate
Amazon
San Antonio, TX
10.2021 - 08.2023
- Receiving incoming shipments, open packages, sort out items according to predefined procedures, and ensure that all packing and labeling activities for outgoing shipments are properly handled
- Cleared jams in sorting equipment
- Operated various types of equipment, such as computer scanning equipment, addressographs, mimeographs, optical character readers and bar-code sorters
- Weighed articles to determine required postage
- Directed items according to established routing schemes, using computer-controlled keyboards or voice-recognition equipment
- Loaded and unloaded mail trucks, sometimes lifting containers of mail onto equipment that transports items to sorting stations
- Trained new workers
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives
- Worked with coworkers to complete tasks
Front and Back Office Medical Assistant
Dr. Richard Keh
San Antonio, TX
03.2009 - 07.2012
- Reported significant changes in patient condition to facilitate advanced care
- Monitored supply inventory for low stock and worked with staff to reorder
- Worked interdependently with other professionals to provide quality health care to patients
- Prioritized patient needs identified through phone, electronic, and walk-in communication to comply with established guidelines
- Complied with personal protective equipment requirements to protect against exposure to infectious body fluids and other hazardous substances
- Assisted physicians and nursing personnel with injections, phlebotomy, and other patient care procedures
- Conducted pre-authorizations and referrals to meet third-party insurer requirements
- Cleaned treatment rooms and medical instruments
Back Office Medical Assistant/ Surgery Scheduler
The Podiatry Group of South Texas
San Antonio, TX
01.2007 - 03.2010
- Triaged patients and performed vital checks for patient flow facilitation
- Delivered administrative support to physician practices aiding in quality healthcare services
- Obtained patient medical histories for inclusion in records
- Provided patient education and after visit care instructions to foster care continuum
- Documented medical data in patient charts, facilitating accurate records
- Stocked supplies and instruments for examination rooms
- Collected blood, tissue and other laboratory specimens, logged specimens and prepared them for testing
- Explained treatment procedures, medications, diets, or physicians' instructions to patients
- Performed routine laboratory tests and sample analyses
- Recorded patients' medical history, vital statistics and information such as test results in medical records
- Authorized drug refills and provided prescription information to pharmacies
- Helped physicians examine and treat patients, handing them instruments and materials and performing such tasks as giving injections and removing sutures
- Prepared and administered medications as directed by physician
- Set up medical laboratory equipment
- Cleaned and sterilized instruments and disposed of contaminated supplies
- Changed dressings on wounds
- Operated x-ray, electrocardiogram (EKG), and other equipment to administer routine diagnostic tests
- Performed general office duties, such as answering telephones, taking dictation and completing insurance forms
- Contacted medical facilities or departments to schedule patients for tests or admission
- Prepared treatment rooms for patient examinations, kept rooms neat and clean
- Inventoried and ordered medical, lab, or office supplies or equipment
- Obtained medical information and measured vital signs, weight and height
Education
Associate in Applied Science (A.A.S.) - Nursing Candidate
SAN ANTONIO COLLEGE
San Antonio, TXCompleted coursework towards - Certified medical assistant
KAPLAN COLLEGE
San Antonio, TX12.2006
Skills
- EMR Systems
- Microsoft Access
- Microsoft Outlook
- Intuit QuickBooks
- HIPAA Compliance
- Medical Billing
- Medical Procedure Coding Software
- Appointment Scheduling Software
- Microsoft Excel
- Wound Care and Irrigation
- Medical Coding
- Training facilitation
- Group and individual instruction
- Problem-solving
- Teamwork and collaboration
- Team player
- Performance monitoring
- Demonstrator training
- Employee development
- Microsoft office
- Cross-cultural training
- E-learning platforms
- Onboarding programs
- Diversity and inclusion
- Orientation and onboarding
- Coaching and development
- Training program development
Certification
Medical Assistant
Timeline
Amazon Customer Returns Learning Ambassador
Amazon
08.2023 - Current
Sortation Associate
Amazon
10.2021 - 08.2023
Front and Back Office Medical Assistant
Dr. Richard Keh
03.2009 - 07.2012
Back Office Medical Assistant/ Surgery Scheduler
The Podiatry Group of South Texas
01.2007 - 03.2010
Associate in Applied Science (A.A.S.) - Nursing Candidate
SAN ANTONIO COLLEGE
Completed coursework towards - Certified medical assistant
KAPLAN COLLEGE