Summary
Overview
Work History
Skills
Timeline
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Megan Whiting

West Frankfort,Illinois

Summary

Knowledgeable and dedicated customer service professional with extensive experience in many areas of ecommerce. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients and vendors alike. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

15
15
years of professional experience

Work History

Customer Service Agent

Zoro
04.2021 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer obsession.
  • Responded to customer calls and emails to answer questions about products and services, assist with order issues, and troubleshoot website errors.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
  • Actively listened to customers, handled concerns quickly and strived for one call resolution.

Customer Service Representative

Everise (For Aon Hewitt)
09.2020 - 04.2021
  • Handled high volume of customer calls courteously and professionally.
  • Actively listened to customers, handled concerns quickly,and escalated major issues to supervisor.
  • Scheduled appointments for customers to meet with licensed insurance agents.
  • Assisted customers with information regarding their health reimbursement accounts and claims they
    have submitted.
  • Verified customer health insurance enrollments.

Personal Assistant & Home Healthcare Aide

Private Client
03.2019 - 03.2020
  • Provided 24-hour care and attention to client who was suffering from terminal illness.
  • Handled client’s finances including paying all bills and managing bank accounts.
  • Assisted client with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Followed client’s extensive healthcare treatment plan provided by healthcare specialists and kept up with medication and treatment schedule.
  • Consulted with client's nutritionist and prepared meals that followed nutrition plan.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions

Production Scheduler

Hiwin Corporation
07.2018 - 02.2019
  • Tracked progress of goods during manufacturing.
  • Responsible for issuing, ordering, and keeping low inventory of raw materials.
  • Performed daily and weekly reports to track production, capacity, and job forecast.
  • Scheduled customer orders for manufacture following company guidelines and machine capacity.
  • Communicated closely with Customer Service and Sales Support to stay up to date with customer’s needs.
  • Attended weekly production meetings and presented findings from production reports to keep company up to date with progress.
  • Met production goals and formed action plan to constantly raise bar to higher standards.

Customer Service Agent & Administrative Assistant

Doggie Vogue
04.2009 - 06.2018
  • Handled all customer service duties including telephone, live chat, and email inquiries.
  • Communicated with vendors concerning product availability, pending orders, and payment.
  • Placed bi-weekly orders with vendors for needed merchandise.
  • Added and removed items from website based on availability.
  • Assisted with SEO and helped company move to first page of Google search results for keywords.
  • Maintained social media accounts including Facebook, Twitter, Instagram, Tumblr, and Pinterest.
  • Wrote original content for website as well as product descriptions and blog entries.
  • Assisted with daily product receiving.
  • Helped with daily order shipping by picking, packing, and checking outgoing orders.
  • Trained and supervised other employees.

Skills

  • Quick Learner
  • Creative Problem Solver
  • Works Well Alone or in Group
  • Strong Attention to Detail
  • Efficient and Thorough
  • Results Driven

Timeline

Customer Service Agent

Zoro
04.2021 - Current

Customer Service Representative

Everise (For Aon Hewitt)
09.2020 - 04.2021

Personal Assistant & Home Healthcare Aide

Private Client
03.2019 - 03.2020

Production Scheduler

Hiwin Corporation
07.2018 - 02.2019

Customer Service Agent & Administrative Assistant

Doggie Vogue
04.2009 - 06.2018

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Megan Whiting