Megan Wieser
Linkedin.com/in/meganwitmer/
Summary
Dedicated and results-driven Senior Customer Experience Specialist with over 7 years of experience in training development, customer communication and content creation. Expertise in designing and facilitating trainings and writing clear and engaging content. Skilled in collaborating with cross-functional teams to maintain consistency in messaging and elevate the customer experience.
Overview
9
9
years of professional experience
Work History
Sr. Customer Experience Specialist
WS Audiology
09.2019 - Current
- Develop and write training materials, including detailed guidelines to onboard new phone support employees across multiple brands
- Lead and facilitate training sessions across multiple brands and sales channels, effectively communicating complex information in an engaging and accessible way
- Write content for the company’s Intranet, including updates on phone enhancements, company activities and employee recognition
- Analyze phone reports and distribute across multiple brands
- Collaborate with a multi brand management team to create consistent messaging and ensure quality standards in both verbal and written communications
Customer Care Specialist
Widex USA
08.2017 - 09.2019
- Communicated with specialists within the medical device field through multiple channels to assist with placing orders and understand the product functionality
- Liaison wherein supply orders were placed and ensure reliable relationships were built
- Drafted correspondence to patients to address their inquiries, concerns and provided support to foster a positive customer experience
Reporter
The Logan Daily
05.2016 - 01.2017
- Wrote news articles, features, and community stories, conducting in-depth interviews with local officials and residents to capture key insights
- Worked closely with editors to ensure content met publication standards and deadlines
- Created content for both print and digital formats
Education
Bachelor of Science - Journalism
E.W Scripps School of Journalism
Athens, OH05-2017
Skills
Microsoft Applications
Audacity
Camtasia
Final Cut Pro X
Affiliations
- Alpha Omicron Pi Fraternity
- Society of Professional Journalists
Timeline
Sr. Customer Experience Specialist
WS Audiology
09.2019 - Current
Customer Care Specialist
Widex USA
08.2017 - 09.2019
Reporter
The Logan Daily
05.2016 - 01.2017
Bachelor of Science - Journalism
E.W Scripps School of Journalism
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