Megan Williams
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
13
13
years of professional experience
Work History
Front Desk Receptionist
University Inn
Eugene, Oregon
10.2016 - 09.2017
- Assisted guests with check-in and check-out processes efficiently.
- Managed reservations using hotel management software to streamline operations.
- Handled billing inquiries and processed payments accurately at the front desk.
- Coordinated room assignments based on guest preferences and availability.
- Responded to guest complaints promptly, ensuring satisfaction and comfort.
- Maintained cleanliness and organization of the front desk area for professionalism.
- Ensured that all guest requests were met promptly, courteously and efficiently.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Assisted with room reservations, changes and cancellations.
Preschool Teacher
Parkside Community Preschool
Eugene, Oregon
03.2007 - 06.2012
- Developed engaging lesson plans that fostered children's cognitive and social skills.
- Implemented daily activities that promoted physical development and creativity.
- Created a safe and nurturing environment for all preschool children.
- Observed children's behavior to assess development and learning needs.
- Maintained classroom organization and cleanliness to ensure a positive learning space.
- Established positive relationships with parents and guardians by regularly communicating student progress.
Preschool Teacher
KinderCare Learning Centers
Eugene, Oregon
01.2005 - 03.2006
- Developed engaging lesson plans that fostered children's cognitive and social skills.
- Implemented daily activities that promoted physical development and creativity.
- Created a safe and nurturing environment for all preschool children.
Front Desk Receptionist
YMCA
Moline, IL
- Greeted and welcomed members and guests at the front desk.
- Managed phone calls and directed inquiries to appropriate staff.
- Scheduled appointments and maintained the calendar for services.
- Provided information on programs, classes, and events offered by the YMCA.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Education
Associate of Arts - Education (Elementary)
Black Hawk College
05.2004
Skills
- Reservation management
- Customer service
- Classroom management
- Communication skills
- Organizational skills
- Problem solving
Timeline
Front Desk Receptionist
University Inn
10.2016 - 09.2017
Preschool Teacher
Parkside Community Preschool
03.2007 - 06.2012
Preschool Teacher
KinderCare Learning Centers
01.2005 - 03.2006
Front Desk Receptionist
YMCA
Associate of Arts - Education (Elementary)
Black Hawk College