Summary
Overview
Work History
Education
Skills
Timeline
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Megan Willoughby

Buckeye,AZ

Summary

A sales and management professional with in-depth knowledge of pharmacy operations, pharmaceutical sales, and transportation billing. Exhibits solid experience managing all levels of large-scale projects. A service-oriented salesperson with more than 6 years of experience developing relationships and partnerships with customers while servicing accounts and boosting profits. A talented, multi-tasking, and service-oriented individual with a motivational leadership style. A professional that displays expertise in promoting products, expanding sales territories, and building new sales networks.

Overview

10
10
years of professional experience

Work History

Billing Specialist

MTM Transportation
Phoenix, AZ
10.2009 - 02.2015
  • Handled 15 accounts billing daily, biweekly, and monthly.
  • Using coded data to produce and submit claims to Health Plans.
  • Working directly with the insurance company and healthcare provider to get claims processed and paid.
  • Reviewing and appealing unpaid and denied claims.
  • Handling payments.
  • Submit batch billing to Health Plans using EDI software.
  • Prepare monthly customer invoices using electronic and medical forms.
  • Managing the facility's Accounts Receivable reports.
  • Verifying patients' insurance coverage.
  • Issue credit memos as needed and authorized.
  • Verify invoices match customer POs.

Retail Operations Consultant

Cardinal Health Inc
Tolleson, AZ
10.2015 - 03.2019
  • Supported 31 independent pharmacies though out the state of Arizona.
  • Sold solutions  that would help support pharmacy needs.
  • Meet 115% to goals in the last quarter.
  • Helped set planograms/ attend to out dated products/ Scanned  and labeled products.
  • Helped with internal special projects.
  • Assisted customers by answering questions, responding to inquiries and handling telephone requests.
  • Answered calls, emails and faxes addressing customer inquiries, solving problems and providing new product information.
  • Copied, logged and scanned supporting documentation in order to update client files.
  • Identified opportunities for growth within Arizona territory and collaborated with sales teams to reach sales goal.
  • Enhanced performance of team using strategic planning as well as prospecting, sales and value-added promotions training.
  • Worked with managers and advertising directors to optimize promotions.
  • Attended multiple day conference, sales meetings and trade shows. 
  • Demonstrated an unwavering commitment to customer service, adding new customers while maintaining premium service levels with existing accounts.

Pharmacy Technician

Walmart
Tempe, AZ
05.2009 - 10.2015
  • Processed over 300 prescriptions per day in a high-volume pharmacy environment while achieving decreased customer wait times and maintaining excellent customer satisfaction.
  • Performed various pharmacy operational activities while displaying a strong commitment to accuracy, efficiency, and service quality.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Medicare, Medicaid, and insurance claims processing.
  • Attended company training programs.

Education

High School Diploma -

Lewis & Clark High School
Spokane, WA
2006

Interior Design

Spokane Falls Community College
Spokane, WA

Skills

  • Sales operations
  • Product and service sales
  • Analytical problem solver
  • Detail oriented
  • Strong work ethic
  • Customer service-oriented
  • Dedicated, Resourceful and Reliable
  • Business related communication
  • Confidentiality and HIPAA
  • Claims Processing
  • Data Analysis
  • Billing dispute resolution
  • Medical transport billing

Timeline

Retail Operations Consultant

Cardinal Health Inc
10.2015 - 03.2019

Billing Specialist

MTM Transportation
10.2009 - 02.2015

Pharmacy Technician

Walmart
05.2009 - 10.2015

High School Diploma -

Lewis & Clark High School

Interior Design

Spokane Falls Community College

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Megan Willoughby