Megan Wilson
Zebulon,NC
Summary
Results-oriented Sales and Service Professional with a strong background in healthcare and medical devices. Specializes in identifying customer needs and delivering tailored solutions to drive sales growth and strengthen client relationships. Effective communicator and negotiator, collaborating with cross-functional teams to ensure accurate documentation and resolve issues. Dedicated to enhancing client satisfaction through impactful technical support.
Overview
21
21
years of professional experience
Work History
Clinical Neuro Sales Support Rep
Surgical Alternatives
Raleigh and Eastern North Carolina
10.2020 - Current
- Specialized in Neuro Spine and Biologics
- Rapidly develop relationships with clinical and administrative providers about implant benefits and usage in order to provide technical support during surgeries and troubleshoot any issues that may arise intraoperatively.
- Developed strong relationships with clinical and administrative providers to provide technical support during surgeries and troubleshoot intraoperative issues.
- Collaborated with customer service, purchasing, and technical support teams to ensure accurate documentation and proper billing.
- Conducted product demonstrations to showcase features and benefits to clients.
- Closely collaborate with customer service, purchasing and technical support teams to ensure documentation and proper billing methods are achieved.
- Demonstrated product features and benefits to clients, enhancing their understanding and confidence in usage.
- Assisted in the development of training materials for new hires and clients.
Sales Representative
Stryker Surgical
Eastern North Carolina Territory
01.2015 - 04.2019
- Promoted and sold Orthopedic Capital and disposable equipment in Operating Rooms, office settings, and administrative offices, demonstrating product value to healthcare professionals.
- Advanced clinical and product knowledge to resolve product issues and educate healthcare staff on proper product use and maintenance.
- Tracked territory progress while driving growth by enhancing market share and profitability of products throughout Eastern North Carolina.
- Monthly Winners Circle (PTQ award)- June ’15, October ’15, February ’17, March ’18
- Honored as Rep of the Month in February 2019 for outstanding contributions in the Mid-Atlantic sales region.
Regional Service Manager
Stryker Endoscopy
Mid-Atlantic Region
03.2010 - 01.2015
- Managed Regional growth, development, recruiting, retention and overall performance of Stryker Services throughout Southern New Jersey, Pennsylvania, Maryland, DC, Virginia, East Tennessee, North Carolina, South Carolina, Georgia and Florida
- Supervised and mentored up to 110 specialists across 57 accounts equating to over $10 million in revenue.
- Regular interaction and contract negotiations regarding available services with Hospital Administration, OR Managers, Surgeons, Nurses, Techs, Central Processing and Sales Reps across various companies and organizations.
- Shared responsibility for regional sales growth and quota through assistance with introduction of products and services.
- Consistently exceeded P & L goals for region
- Recognized as Employee of the Month for outstanding performance in December 2011 and January 2012.
Endoscopic Specialist Team Lead
Stryker Procare
Mission Health- Asheville NC
04.2007 - 03.2010
- Prepared and staffed daily surgical schedules and ensured proper equipment availability for minimally invasive procedures
- Maintained and repaired all video equipment, intra-operative devices and machinery
- Licensed Laser Operator
- Coordinated activities and responsibilities for 10 specialized team members to ensure seamless surgical operations
- Rookie of the Year: 2007
- Employee of the Quarter: 1st and 3rd quarter 2009
Certified Surgical Technologist
Orlando Florida, Brevard NC
Orlando Florida
01.2005 - 01.2007
- Arnold Palmer Children’s Hospital: Orlando Florida
- Transylvania Regional Hospital: Brevard NC
- Maintained sterile field during surgeries, safeguarding patient health.
- Prepared operating room for surgical procedures, ensuring readiness and safety.
- Managed surgical instruments and equipment, supporting smooth surgical workflow.
Education
Bachelor of Science - Management
Montreat College
Black Mountain, NC12-2011
Surgical Technology Certification -
Orange Technical College
Orlando, FLSkills
- Team collaboration
- Relationship building
- Product training
- Sales forecasting
- Technical troubleshooting
- Documentation management
- Customer relationship management
- Contract negotiation
- Inventory management
- Problem solving
- Effective communication
- Product demonstration
- Customer service
- Documentation accuracy
- Relationship management
Volunteer Work
- Guardian Ad Litem, Wake County NC, Trained community volunteer appointed by a district court judge to investigate and determine the needs of abused and neglected children and youth petitioned into the court system by the Department of Social Services. Paired with an Attorney Advocate to represent the child’s best interest in court.
- Zebulon and Fuquay Varina Sports and Rec Departments, Youth Coach, Zebulon and Fuquay Varina NC, 1 season as U6 youth soccer coach: Town of Fuquay Varina NC, 2 seasons as a U6 youth soccer coach: Town of Zebulon NC
Timeline
Clinical Neuro Sales Support Rep
Surgical Alternatives
10.2020 - Current
Sales Representative
Stryker Surgical
01.2015 - 04.2019
Regional Service Manager
Stryker Endoscopy
03.2010 - 01.2015
Endoscopic Specialist Team Lead
Stryker Procare
04.2007 - 03.2010
Certified Surgical Technologist
Orlando Florida, Brevard NC
01.2005 - 01.2007
Bachelor of Science - Management
Montreat College
Surgical Technology Certification -
Orange Technical College