Megan Wilson
Newark
Summary
Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Care Technician
FF Thompson Hospital
Canandaigua
01.2024 - Current
- Provided direct patient care and support in daily activities.
- Monitored vital signs and reported changes to nursing staff.
- Assisted with mobility and positioning of patients in bed.
- Maintained cleanliness and organization of patient care areas.
- Prepared and transported patients for diagnostic tests and procedures.
- Documented patient information accurately in electronic health records.
- Collaborated with healthcare teams to ensure quality patient care.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Provided direct patient care and assistance to healthcare team members.
- Assisted with patient admissions, discharges and transfers.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Conducted safety rounds regularly to ensure safe environment for patients.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
- Provided emotional support for patients and families during difficult times.
- Promoted patient satisfaction by assisting with bathing, dressing, and exercising.
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Restocked unit frequently with necessary medical supplies.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Instructed new employees on proper techniques of performing daily tasks.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Assisted patients with activities of daily living, including bathing, dressing and grooming.
- Turned and repositioned bedridden patients to prevent bedsores.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Supplied, collected and emptied patient bedpans on frequent basis.
Medical Assistant
Westfall cardiology
Newark
01.2023 - 09.2023
- Assisted physicians with patient examinations and procedures in cardiology setting.
- Managed patient records using electronic health record systems efficiently.
- Prepared examination rooms to ensure a sterile environment for patients.
- Scheduled appointments and coordinated follow-up care for patients effectively.
- Educated patients on medication usage and lifestyle changes for heart health.
- Monitored vital signs and documented changes in patient conditions promptly.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Scheduled appointments for patients via phone and in person.
- Cleaned and maintained medical equipment following procedures and standards.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Registered new patients into practice management software program accurately entering demographic information.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Assisted back office patient processes to reduce office wait times.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Supported administrative staff by processing payments.
Patient Access Representative
Newark Wayne Community Hospital
Newark
02.2017 - 01.2023
- Assisted patients with registration and appointment scheduling.
- Verified insurance eligibility and benefits for patient accounts.
- Managed patient information using electronic health record systems.
- Coordinated communication between patients and healthcare providers.
- Responded to patient inquiries regarding services and procedures.
- Facilitated the collection of patient co-pays and payments at check-in.
- Maintained compliance with hospital policies and regulations during intake processes.
- Collaborated with multidisciplinary teams to enhance patient access services.
- Applied HIPAA privacy and security regulations while handling patient information.
- Collected co-pays and other payments from patients at time of service.
- Answered phones promptly in a professional manner.
- Scanned documents into electronic medical records system.
- Greeted patients and visitors in a courteous and professional manner.
- Verified insurance coverage for services provided by the facility.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Created new patient accounts in EMR system as needed.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Assembled registration paperwork and placed identification bands on patient.
- Explained various admission forms and policies, acquiring signatures for consent.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Actively participated in team meetings and training sessions.
- Responded to patient inquiries regarding billing or financial matters.
- Supported emergency department registration during peak times, ensuring rapid patient processing.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Facilitated patient registration, verifying all required documentation is collected and filed properly.
Education
Newark High School
Newark, NYSkills
- Vital signs monitoring
- Electronic health records
- Patient safety protocols
- First aid response
- Phlebotomy techniques
- HIPAA compliance
- Patient scheduling
- Medical terminology
- Effective communication
- Time management
- Problem solving
- Emotional intelligence
- Team leadership
- Specimen collection
- Infection prevention
- Acute care
- Basic nursing care
- Blood glucose testing
- Information protection
- Vitals documentation
- Feeding assistance specialist
- Monitoring patient conditions
- Compassionate care
- ADL support
- Catheter care
- Blood glucose monitoring
- Patient observation
- Active listening
- End-of-life care
- Patient education
- Patient services
- Mobility assistance
- Safety protocols
- Basic life support
- Qualified in patient transport
- Adaptable
- Emergency response
- Bed preparation
- Patient positioning
- Healthcare expertise
- Health monitoring
- Professional bedside manner
- Patient hygiene management
- Team collaboration
- Infection control
- CPR certification
- Medical equipment operation
- Restocking supplies
- Patient assistance
- Wound care
- CPR certified
Certification
- BLS
- Phlebotomy
Timeline
Patient Care Technician
FF Thompson Hospital
01.2024 - Current
Medical Assistant
Westfall cardiology
01.2023 - 09.2023
Patient Access Representative
Newark Wayne Community Hospital
02.2017 - 01.2023
Newark High School