Megan Windorski
Gainesville,GA
Summary
Dedicated customer service professional with a proven track record in complaint resolution, effective communication, and enhancing customer satisfaction. Skilled in managing transactions and fostering team collaboration in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Customer Service Cashier
Publix
Dacula , GA
04.2020 - 03.2021
- Processed customer transactions with accuracy and speed during peak hours, enhancing customer satisfaction.
- Assisted customers with product inquiries and recommendations.
- Maintained clean and organized checkout area to provide a welcoming environment for customers.
- Handled cash, credit, and debit transactions accurately.
- Collaborated with team members to ensure smooth operations during peak hours.
- Addressed customer complaints and resolved issues promptly and courteously.
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Resolved customer complaints in a professional manner.
- Collected credit card and cash payments to complete transactions for customer orders.
- Responded to incoming customer inquiries about product availability and store locations, facilitating informed purchasing decisions.
- Balanced cash drawers at the end of each shift.
- Informed customers of in-store promotions or pricing specials.
- Assisted customers with locating merchandise within the store.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Processed credit card, EBT, and gift certificate payments in electronic computer systems.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds, and account deferrals.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Verified that all coupons were valid prior to processing them into the system.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Answered customers' questions and provided information on store procedures or policies.
- Built and maintained productive relationships with employees.
- Offered customers carry-out service at completion of transaction.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Pre Suite Secretary
Morgan & Morgan Law Firm
Jacksonville, FL
07.2019 - 03.2020
- Managed daily scheduling for attorneys and staff to ensure efficiency.
- Organized legal documents and files for easy access and retrieval.
- Prepared correspondence and legal documents with attention to detail.
- Implemented filing systems to improve document organization and workflow efficiency.
- Answered incoming phone calls, responded to inquiries and transferred calls.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Sent and distributed mail and parcels.
CSR
Aarons Furniture Store
Jacksonville, FL
07.2017 - 07.2019
- Guided customers in selecting furniture and home decor items to meet their specific needs.
- Maintained product knowledge to provide informed recommendations to customers.
- Collaborated with team members to ensure consistent customer service standards.
- Cultivated strong customer relationships through tailored assistance and attentive service.
- Designed and arranged merchandise displays to improve store visibility and customer engagement.
- Collected deposits or payments and arranged for billing.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
High School Diploma -
Duncan U. Fletcher Highschool
Neptune Beach, FL06-2016
Skills
- Cash handling
- Transaction processing
- Cash register operation
- Customer service
- Customer interactions
- Guest services
- Complaint resolution
- Attention to detail
- Time management
- Organizational skills
- Effective communication
- Team collaboration
- Relationship building
- Problem solving
- Reliability and punctuality
- In-person interaction
- Positive and professional
- Customer satisfaction
Timeline
Customer Service Cashier
Publix
04.2020 - 03.2021
Pre Suite Secretary
Morgan & Morgan Law Firm
07.2019 - 03.2020
CSR
Aarons Furniture Store
07.2017 - 07.2019
High School Diploma -
Duncan U. Fletcher Highschool