Summary
Overview
Work History
Education
Skills
Timeline
Generic

Megan Woods

Atlanta,GA

Summary

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

11
11
years of professional experience

Work History

Server

Redlands Grill J Alexanders
Peachtree Corners, GA
11.2024 - Current
  • Maintained records of transactions made during shift as required by law or company policy.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Provided exceptional service to high volume of daily customers.
  • Trained new employees to perform duties.

Business Development Coordinator

Mercedes Benz of Easton
Columbus, USA
10.2021 - 06.2022
  • Maintained the customer relationship management system.
  • Supported the creation of business development strategies.
  • Exceptional organizational skills ensuring task efficiency.
  • Demonstrated exceptional networking skills.
  • Arranged schedules for events, conferences, and business appointments with clients.
  • Thrived in fast-paced settings with consistent attention to detail and punctuality.

Server

Redlands Grill, A J. Alexander's Restaurant
Worthington, USA
09.2015 - 06.2021
  • Provided support to colleagues in challenging scenarios.
  • Handled payment transactions, including processing credit cards and providing change promptly.
  • Offer insightful recommendations to enhance guest experience.
  • Provided consistent information about new menu items and promotions.
  • Facilitated seamless order flow between guests, kitchens, and bars.
  • Ensured prompt delivery of food and beverages from kitchen and bar to guests.
  • Explained details of food and beverage selections as well as other available services.

Retail Escalation Manager

PNC Bank
Whitehall, USA
04.2015 - 02.2020
  • Resolved escalated customer complaints and issues.
  • Demonstrated superior abilities in handling communication, problem-solving, and making decisions effectively.
  • Analyzed risk factors and monitored transaction records.
  • Developing attention to detail by leveraging organizational strategies for improved collaboration.
  • Adhered to banking and CFPB procedures by posting deadlines precisely.
  • Demonstrated strong communication skills by effectively listening.
  • Consistently surpassed monthly KPIs.

Senior Credit Card Services/TIER 3 ONLINE BANKING

PNC Bank
Whitehall, USA
07.2014 - 04.2015
  • Showcased proficiency in leadership roles, clear communications, and complex problem resolutions.
  • Addressed challenging online banking issues with advanced problem-solving techniques.
  • Recommended products based on customer preferences and needs.
  • Enhanced customer trust through responsive listening and addressing their needs.
  • Trained new employees in company policies and procedures.
  • Credit Card Sales and Marketing.

Education

Some College (No Degree) - Cybersecurity Forensics

Georgia Piedmont Technical College
Clarkston, GA

Skills

  • Client relationship building
  • Deadline management
  • Data entry proficiency
  • Document coordination
  • Attention to detail
  • Quality assurance
  • Regulatory compliance monitoring
  • Operations management
  • Problem-solving
  • Process implementation
  • Strategic planning
  • Communication management professional
  • Problem-solving abilities
  • Task prioritization
  • Financial risk manager
  • Team collaboration
  • Data trending

Timeline

Server

Redlands Grill J Alexanders
11.2024 - Current

Business Development Coordinator

Mercedes Benz of Easton
10.2021 - 06.2022

Server

Redlands Grill, A J. Alexander's Restaurant
09.2015 - 06.2021

Retail Escalation Manager

PNC Bank
04.2015 - 02.2020

Senior Credit Card Services/TIER 3 ONLINE BANKING

PNC Bank
07.2014 - 04.2015

Some College (No Degree) - Cybersecurity Forensics

Georgia Piedmont Technical College

Similar Profiles

CREATE PROFILE
Megan Woods