Summary
Overview
Work History
Education
Skills
Certification
Interests
Work Availability
Work Preference
Languages
Software
Quote
Timeline
Hi, I’m

Megan Woodworth

Lindenhurst,NY

Summary

Developed customer service and administrative skills in healthcare setting, passionate about transitioning into the clinical field. Proven ability to manage patient interactions and streamline office operations. Excels in maintaining high standards of cleanliness, organization, and efficiency, with a strong focus on communication and problem solving within healthcare support. Eager to apply interpersonal and active listening skills to provide compassionate and thorough care while learning and growing in a Certified Medical Assisting role. Known for strong collaboration with teammates, adapting to changing needs, and consistently achieving results. Proficient in STAT referral/Imaging scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction.

Overview

4
years of professional experience
1
Certification

Work History

CityMD: Urgent Care

Patient Service Representative
06.2025 - Current

Job overview

  • Managed patient check-in and check-out processes efficiently.
  • Handled incoming calls and addressed patient concerns promptly.
  • Educated patients on services offered and procedural requirements.
  • Collaborated with clinical staff to ensure smooth patient flow.
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Used Athenanet to schedule appointments.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Answered incoming calls, scheduled appointments and filed medical records.

Dick's Sporting Goods, Inc

Apparel Associate
10.2023 - 06.2025

Job overview

  • Assisted customers with product selections and provided knowledgeable recommendations
  • Maintained organized merchandise displays to enhance shopping experience
  • Operated point-of-sale systems efficiently during peak hours
  • Processed inventory shipments and conducted stock replenishment tasks
  • Assisted in loss prevention efforts by monitoring fitting rooms, identifying suspicious behavior, and promptly reporting incidents to management.
  • Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.

PC Richards & Son

Customer Service Representative
02.2022 - 08.2022

Job overview

  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high call volumes while maintaining quality service standards.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
  • Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.

Education

Suffolk County Community College
Brentwood

Vocational Certificate from CMA
04-2026

University Overview

Suffolk County Community College
Brentwood, NY

Associate of Applied Science from Health Sciences
06-2027

University Overview

Lindenhurst Union Free School District
Lindenhurst, NY

High School Diploma
06-2019

University Overview

Wilson Tech
Dix Hills, NY

License from Cosmetology
06-2019

University Overview

Skills

  • Customer service
  • HIPAA compliance
  • Insurance verification
  • Insurance verifying
  • Patient confidentiality
  • Medical terminology
  • Conflict resolution
  • Patient education
  • Document filing
  • Data entry proficiency
  • Front desk supervision
  • Athenanet and Availity proficiency
  • Multitasking and organization
  • BLS Certification(October 2025)
  • Regulatory compliance
  • Post-discharge care coordination
  • Referral coordination

Certification

  • OSHA Training - November, 2025
  • Cosmetology License - 2019-2021
  • BLS Certificate, AHA - October, 2025

Interests

  • I enjoy cooking for friends and family gatherings, especially the art of baking and pastry-making and/or experimenting with recipes
  • Painting and DIY crafts
  • FFLI shelter volunteering when I can
  • Growing herbs, vegetables, or fruits in home gardens
  • Reading, listening to medicine-focused podcasts (such as Dr Mike on youtube)
  • I like working with my hands and fixing things
  • Road Trips, Hiking, Camping
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Part TimeFull TimeInternship

Important To Me

Personal development programs

Languages

English
Native or Bilingual
Spanish
Elementary

Software

Athena

Quote

Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel

Timeline

Patient Service Representative
CityMD: Urgent Care
06.2025 - Current
Apparel Associate
Dick's Sporting Goods, Inc
10.2023 - 06.2025
Customer Service Representative
PC Richards & Son
02.2022 - 08.2022
Suffolk County Community College
Vocational Certificate from CMA
Suffolk County Community College
Associate of Applied Science from Health Sciences
Lindenhurst Union Free School District
High School Diploma
Wilson Tech
License from Cosmetology