Megan Young
COLUMBUS,OH
Summary
Organized Assistant Store Manager experienced in enhancing store operations efficiency and improving team productivity. Achieved increased customer satisfaction through exceptional communication and service, while ensuring compliance with standards and regulations. Focused on strategic planning and delivering value to achieve company goals.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
BootBarn
COLUMBUS, OH
06.2026 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Assisted in managing daily store operations and maintaining merchandise standards.
- Resolved customer inquiries and issues efficiently, ensuring a positive shopping experience.
- Collaborated with team members to implement strategies that enhanced customer service and satisfaction.
- Conducted training sessions for partners to improve product knowledge
- Mentored employees to boost sales through effective upselling and cross-selling techniques.
- Executed product merchandising strategies on the sales floor
- Conducted frequent walk-throughs and directed team members to address issues affecting store appearance and professionalism.
- Assigned tasks to team members to enhance floor coverage and service.
- Demonstrated proficiency in operating point-of-sale systems
- Excellent and developed customer service skills
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, set priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Assistant Manager
Eddie Bauer
COLUMBUS, OH
05.2022 - 02.2026
- Supported daily store operations and coordinated staff scheduling to ensure efficient workflow.
- Coordinated team training sessions to enhance customer service skills.
- Oversaw inventory management and ensured accurate stock levels.
- Implemented visual merchandising strategies to improve product presentation.
- Monitored sales trends and provided feedback for inventory decisions.
- Resolved customer inquiries and complaints promptly and effectively.
- Supervised daily operations including scheduling shifts, assigning duties.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Collaborated with management on developing strategic plans for achieving business goals.
- Conducted training sessions for new hires to enhance their understanding of workplace procedures.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assigned specific tasks to team members to ensure efficient workflow. to staff, set priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees , supplying knowledge of various company programs.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Ensured compliance with safety regulations and company policies.
Key Holder
Crocs
COLUMBUS, OH
08.2019 - 11.2022
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Managed store operations during shifts to ensure smooth customer experiences.
- Trained and mentored new staff on company policies and product knowledge.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Provided exceptional customer service by addressing inquiries and resolving issues.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Handled cash transactions accurately while maintaining a balanced register.
- Monitored sales floor activities to enhance customer engagement and satisfaction.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Arranged backroom storage areas to optimize space and accessibility. to maximize efficiency of space utilization.
- Assisted customers with product selection and resolved complaints.
- Ensured the store was opened and closed in a timely manner according to company policies.
- Collaborated with team members to maintain a clean and organized store environment.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Identified potential shoplifters through observation of suspicious behavior or activity.
- Executed thorough opening procedures for store operations each day., closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Hamilton Township High School
COLUMBUS, OHSkills
- Inventory management
- Point-of-sale operation
- Visual merchandising
- Store operations
- Retail operations
- Customer service
- Customer experience
- Customer engagement
- Upselling and cross selling
- Inventory control
- Staff training
- Mentoring and coaching
- Team building and leadership
- Verbal and written communication
Timeline
Assistant Store Manager
BootBarn
06.2026 - Current
Assistant Manager
Eddie Bauer
05.2022 - 02.2026
Key Holder
Crocs
08.2019 - 11.2022
Hamilton Township High School