MEGAN A LOWE
Houston,TX
Summary
Healthcare professional with robust background in managing long-term care facilities. Proven track record of optimizing operational workflows and ensuring regulatory compliance. Known for fostering collaborative team environments and adapting to dynamic healthcare needs, demonstrating leadership and strategic management skills.
Overview
12
12
years of professional experience
Work History
Licensed Nursing Home Administrator
Afton Oaks Healthcare&Rehabilitation Center
Houston, TX
02.2026 - Current
- Oversaw daily operations ensuring compliance with state and federal regulations.
- Managed staff recruitment, training, and performance evaluations to enhance team effectiveness.
- Developed and implemented operational policies improving resident care services.
- Oversaw financial transactions and management functions, strategically managing operating budget.
- Maintained accurate documentation of all relevant information, including licensure renewals, annual surveys, and corrective action plans, to ensure ongoing compliance with state regulations.
Licensed Nursing Home Administrator
Paradigm Healthcare Services
Houston, TX
09.2021 - 02.2026
- Collaborated with healthcare professionals to coordinate patient assessments and care plans.
- Analyzed facility budget and resource allocation to optimize financial performance.
- Led quality assurance initiatives enhancing service delivery and resident satisfaction rates.
- Implemented risk management strategies reducing incidents within the facility.
- Fostered community relationships to promote facility programs and improve public perception.
COVID-19 Contact Tracing Investigator
Resource Staffing-Harris County Public Health
Houston, TX
07.2020 - Current
- Initiate prompt communication with people exposed to COVID-19 (contacts) through text, phone calls, email, and other communication platforms as necessary. Every effort should be made to communicate with the contact telephone or video conference instead of in-person. For in-person interviews, guidance on recommended infection prevention and control practices at a home or non-home residential setting can be found on CDC website.
- Employ dynamic communication and interpersonal skills, cultural competency/sensitivity, tactful language, and empathetic interviewing skills to build rapport and maintain trust with patients of varied backgrounds.
- Verify the contact’s identity during initial communications and prior to disclosing confidential information. Assure confidentiality and carry out efforts to locate and communicate with clients in a manner that preserves the confidentiality and privacy of all involved.
- Notify the contact of their exposure to COVID-19, following a script or guidance to provide COVID-19 health education. Conduct notification of exposure in a manner that maintains the confidentiality of the patient (or person who was diagnosed with COVID-19) and ensures that the identity of the patient is NOT disclosed.
Patient's Account Specialist
Getix Health
Sugarland, United States, United States
12.2018 - 07.2020
- In cooperation with other employees, investigate billing problems and assist with the collections process under the direction of the Billing Supervisor.
- Answer patients insurance questions and refer them to the appropriate person/department.
- Perform collection action by contacting the patient and resubmitting claims to third party payor.
- Help maintain the accounts receivable database in the computer system, including updating account information and transferring charges to the correct agency and carrier, posting payments to the account and making any insurance adjustments.
Account Manager
Healthcare Services group
Houston, United States, United States
08.2017 - 05.2019
- Manages and supervises the environmental services staff at a single site according to policies and procedures, and federal/state requirements.
- Human Resources direct supervision of staff by interviewing, hiring, training, evaluating, coaching, rewarding and managing the performance of the Environmental Services employees, Managed daily workloads by planning and scheduling assignments and projects.
- Knowledge of Environmental Services, laundry and floor care program requirements,Ability to interact positively with residents, client and other personnel and the public, Communicated repair needs to maintenance staff.
- Assisted staff on the floor as need to clean rooms, common areas, for new admits and discharges.
Adult Protective Services Investigator
Department of Family and Protective Services
Corpus Christi, TX
12.2016 - 04.2017
- Investigating reports of abuse, neglect, and exploitation of adults who are elderly or have disabilities.
- Performing assessments to determine the alleged victim's eligibility, current situation and needs.
- The assessment process enables staff to identify immediate danger factors and implement services to address the abuse, neglect, or financial exploitation.
- Liaised with other professionals, including managers, social workers, youth offending teams, community and outreach workers, housing departments, police, etc.
Business Analyst Fellowship
United States Army CCAD
United States
06.2016 - 12.2016
- Construct workflow charts and diagrams; studying system capabilities; writing specifications, Improve systems by studying current practices.
- Recommend controls by identifying problems; writing improved procedures, Define project requirements by identifying project milestones, phases and elements; forming project team; establishing project budget.
- Perform unit daily operations with primary emphasis on facilitating the service-request life-cycle ,Evaluated trends to understand competitive environments and assess current strategies.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
Executive Administrative Assistant
Transcript Pharmacy
Jackson, United States, United States
06.2015 - 06.2016
- Efficiently completed administrative duties, including database management, data entry, greeting patients, record keeping, and correspondence via phone, mail, and email.
- Verified and created claim Numbers by communicating with various insurance companies, Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
- Operated office photocopiers, coordinated travel arrangements, maintained office bulletin board and assisted staff with clerical or procedural requirements.
- Gathered statistical data to enhance reports and presentations; managed scheduling of appointments and meetings for employees.
Certified Nursing Assistant
Brandon Court Nursing Home
Brandon, United States, United States
05.2014 - 06.2015
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Participated in fun activities, including outings, movies, cooking, celebration parties, and etc to boost mood, improve overall memory and provide light entertainment.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep nurses informed of changes, pass hydration, and charting care as soon as it is given as accurately as possible.
Education
Certificate - Longterm Care Administration
Texas State University
San Marcos, TX12-2021
Master of Health Services Administration -
Mississippi College
Clinton, MS05-2017
Bachelor's of Science - Healthcare Administration
University Of Southern Mississippi
Hattiesburg, MS12-2014
Associate of Applied Arts -
Hinds Community College
Raymond, MS05-2011
Skills
- Leadership
- Healthcare
- Financial Management
- Collections
- Payroll and Budgeting
- Strategic Planning
- Analytical Thinking
- Regulatory Compliance
- Communication
- Issue and conflict resolution
- Project Coordination
Timeline
Licensed Nursing Home Administrator
Afton Oaks Healthcare&Rehabilitation Center
02.2026 - Current
Licensed Nursing Home Administrator
Paradigm Healthcare Services
09.2021 - 02.2026
COVID-19 Contact Tracing Investigator
Resource Staffing-Harris County Public Health
07.2020 - Current
Patient's Account Specialist
Getix Health
12.2018 - 07.2020
Account Manager
Healthcare Services group
08.2017 - 05.2019
Adult Protective Services Investigator
Department of Family and Protective Services
12.2016 - 04.2017
Business Analyst Fellowship
United States Army CCAD
06.2016 - 12.2016
Executive Administrative Assistant
Transcript Pharmacy
06.2015 - 06.2016
Certified Nursing Assistant
Brandon Court Nursing Home
05.2014 - 06.2015
Certificate - Longterm Care Administration
Texas State University
Master of Health Services Administration -
Mississippi College
Bachelor's of Science - Healthcare Administration
University Of Southern Mississippi
Associate of Applied Arts -
Hinds Community College