Megan Carling Nordgaard
104 Roberts Lane. Apt 100, Alexandria,VA
Summary
Motivated retail sales professional with 30 years of experience in the bicycle industry. Proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Professional artist that uses variety of materials and techniques to create original works of art for sale or exhibition. Talented individual consistently comes up with new ideas and methods for creating art. Committed to developing and producing high-quality artwork for various purposes.
Overview
30
30
years of professional experience
Work History
Sales Associate
Conte's Bike Shop
01.2021 - Current
- Educate clients on bicycle and bicycle accessories, working with the brands, Specialized, Cannondale, BMC and Rocky Mountain.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Enhance team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Rotate stock and restocked shelves to maintain product availability and store appearance.
- Manage returns, exchanges and refunds in accordance with store policy.
- Answer customer questions about sizing, accessories, and merchandise care.
Sales Associate
Outspokin' Bicycles
11.2018 - 11.2020
- Educated clients on bicycles and bicycle accessories that best suited there specific cycling needs.
- Worked with brand specific product lines, Giant, Specialized, Orbea, Liv and Felt.
- Built strong client relationships and provided value-adding services such a Retul fitting Services and Bicycle tune-up packages.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Sales Team Lead
David's World Cycle
08.2011 - 11.2018
- Educated clients on bicycles and bicycle accessories that best suited their individual needs, all the while adding on items that made the companies ATS and profit margin goals.the
- Built strong client relationships and provided high value-adding services
- Introduced higher standards for customer service and increased efficiency by streamlining operations
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing the servicing of existing customer accounts
- Asked appropriate open-ended questions to discover prospects' needs and requirements
- Contacted customers as soon as issues arose to immediately find resolution before the problems escalated.
Print Production Specialist
Hospitality Galleries
07.2010 - 08.2011
- Designing and printing artwork packages for large corporate entities such as Walt Disney World Hotels and Florida Hospital
- Care and maintenance of large format printers, cameras and equipment
- Assisting in the placement and design of art in large exhibition spaces
- Care and maintenance of original and rotating collections
- Developed artistic visual products while working within defined technical constraints
- Contributed to the creative process through original ideas and inspiration
- Carefully prepared all design layouts into prepress files for offset, web and digital printing
- Researched industry trends and evaluated competitive products.
Teller II
Associated Banc-Corp
03.2008 - 06.2010
- Performed intermediate duties and support related to branch operational activities and financial services
- Opened, maintained and closing of all account types; performing branch clerical duties; promoting business for the bank by maintaining good customer relations and referring customers to appropriate staff for new services
- Knowledgeable and skilled in the areas of teller, vault, safe deposit, processing and boarding DDA lines of credit.
Consultant And Curator
The University Of Wisconsin Research Park
03.2008 - 06.2008
- Organized and designed the exhibition of University of Wisconsin's Graduate Art student's work
- Acting as liaison between MG&E Research Park and students
- Hanging and installing of work
- Kept team on task to complete artworks according to deadlines
- Collaborated with the art director to implement artistic vision
- Dealt with incoming and outgoing works of art to ensure safety, correctness and punctuality of shipments.
Sales Associate
Budget Bicycle Center
01.2003 - 06.2006
- Wrote service tickets for a wide variety of bicycle related services, tailoring to the customer's specific needs.
- Enhanced communication between technicians and customers by acting as a liaison, resulting in clear expectations and better understanding of repair services.
- Assisted in inventory management, helping maintain appropriate stock levels for parts department.
- Ensured accurate documentation of completed repairs, aiding in the maintenance of detailed records for future reference.
Sales Associate
Bike World
05.1994 - 01.2002
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Education
Master of Fine Arts - Printmaking
University Of Wisconsin
Madison, Wisconsin08.2006
Double Bachelors - Printmaking And Sculpture
Drake University
Des Moines, Iowa08.2002
Skills
- Product knowledge
- Relationship building and management
- Vendor relations
- Merchandising and display
- Inventory management
- Oral and written communication
- Interpersonal skills
- Mentoring and coaching
- Process implementation
- Extremely organized
- Data management
- Service ticket writing
- Upselling
- Exceptional Customer Service
- POS System Operation
Accomplishments
Recipient of Hooper Foundation Scholarship, 2005-2006, University of Wisconsin, Madison Recipient of Mary B. Bishop and Francis S. Merritt Scholarship Fund, Haystack Mountain School of Arts and Crafts, 2006
Recipient of Work Study Assistantship, Serigraphy and Relief Printmaking, University of Wisconsin, Madison, 2005-2006
Recipient of Technical Assistantship, Print and Dye, Textile Design Department, University of Wisconsin, Madison, 2006
Recipient of Work Study Assistantship, Papermaking, University of Wisconsin, Madison, 2006
Awarded Printmaking Assistantship, Drake University 1999-2001
Awarded Periphery, Drake University, First Printmaking, 2001
Timeline
Sales Associate
Conte's Bike Shop
01.2021 - Current
Sales Associate
Outspokin' Bicycles
11.2018 - 11.2020
Sales Team Lead
David's World Cycle
08.2011 - 11.2018
Print Production Specialist
Hospitality Galleries
07.2010 - 08.2011
Teller II
Associated Banc-Corp
03.2008 - 06.2010
Consultant And Curator
The University Of Wisconsin Research Park
03.2008 - 06.2008
Sales Associate
Budget Bicycle Center
01.2003 - 06.2006
Sales Associate
Bike World
05.1994 - 01.2002
Master of Fine Arts - Printmaking
University Of Wisconsin
Double Bachelors - Printmaking And Sculpture
Drake University
Similar Profiles
Barbara HaleyBarbara Haley
Sales Associate at Conte's Bike ShopSales Associate at Conte's Bike Shop
Carl ArmbrusterCarl Armbruster
Shop Owner at Bike Werks Mobile Bike ShopShop Owner at Bike Werks Mobile Bike Shop
JESSEF MARI VILLANUEVAJESSEF MARI VILLANUEVA
Bike Mechanic/Sales Associate at JDL Trading/You Bike(Bike Shop)Bike Mechanic/Sales Associate at JDL Trading/You Bike(Bike Shop)