MEGAN FLORES
Bayonne,NJ
Summary
Veterinary Assistant with over 9 years of experience dedicated to enhancing animal care and client satisfaction. Proficient in medication administration, venipuncture and client education, contributing to improved operational efficiency and recovery rates. Committed to advancing animal welfare through effective teamwork and fostering a supportive and compassionate environment for both animals and their owners. While as working towards her pet loss grief certificate and veterinary technician license.
Overview
9
9
years of professional experience
Work History
Care Coordinator
Paws at Peace at Home Euthanasia Service
New York, NY
01.2026 - Current
- Coordinated communication between clients and veterinary teams to facilitate smooth euthanasia services.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Analyzed inventory data to identify trends and inform purchasing decisions.
- Conducted regular audits of inventory records, ensuring compliance with company standards and policies.
- Oversaw content creation and curation, ensuring alignment with brand voice and messaging standards.
- Managed scheduling logistics to optimize service availability across multiple regions.
Lead Client Service Representative
Heart of Chelsea Veterinary Group
New York
03.2023 - 01.2026
- Streamlined appointment scheduling process, resulting in improved efficiency and reduced wait times.
- Explain medication instructions to clients, ensuring clear understanding and adherence.
- Enhanced client satisfaction by promptly addressing concerns and providing tailored solutions.
- Oversaw daily front desk operations, ensuring a welcoming environment while managing high-volume traffic effectively.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Trained new team members on best practices for maintaining excellent client relations, resulting in a more cohesive and effective team environment.
- Coordinated cross-functional teams to address client requests and resolve issues promptly.
- Provided expert guidance on veterinary standard and practice, helping clients make informed decisions that met their unique needs.
- Managed appointment scheduling and maintained accurate client records using veterinary management software.
Veterinary Assistant
Heart Of Chelsea Animal Hospital
09.2022 - 01.2026
- Assist veterinarians in procedures, ensuring patient safety and care, boosting recovery rates.
- Administer medications and injections (IV, IM, Venipuncture), enhancing treatment efficacy.
- Educate pet owners on care practices, fostering strong relationships and leading to increased client satisfaction and pet health.
- Conduct inventory checks, preventing shortages and ensuring resource availability.
- Monitor animal health, report changes, enabling timely interventions and improved outcomes.
- Maintained precise medical records, improving data accuracy and facilitating better communication among veterinary staff.
- Monitored animal health and reported changes, enabling timely interventions that resulted in marked gains in patient treatment and recovery.
- Trained and mentored new staff on clinic protocols, safety procedures, and customer service standards.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
Foster Coordinator (Part time)
Best Friends Animal Society Adoption Center
05.2024 - 12.2024
- Coordinated 100+ animal foster placements, improving adoption rates significantly.
- Facilitated volunteer training, boosting engagement and retention.
- Developed outreach initiatives that increased community engagement, resulting in a noticeable rise in foster inquiries and animal placements.
- Streamlined communication processes and training handling among volunteers, enhancing coordination and ensuring timely updates on animal care needs.
- Analyzed foster program data to identify trends, informing adjustments that led to improved matching success rates between families and pets.
- Provided ongoing support to foster families, fostering a collaborative environment that encouraged shared learning and enhanced animal care.
Internal Medicine Veterinary Assistant
Blue Pearl Specialty & Emergency Hospital- Midtown
09.2021 - 09.2022
- Administered medications with adherence to veterinary protocols.
- Trained staff on protocols and fear free handling techniques.
- Monitored patient vitals and documented changes meticulously, enabling timely adjustments to treatment plans and improving patient safety.
- Collaborated with veterinarians during rounds to assess patient progress.
- Provided compassionate support to pet owners, ensuring they understood post-treatment care, which built trust and enhanced client satisfaction.
- Maintained accurate medical records and treatment logs, facilitating seamless communication among team members and upholding care standards.
Admission and Adoptions Specialist
ASPCA Adoption Center
01.2019 - 09.2021
- Conducted intake exams, assessing health and behavior for optimal adoption matches.
- Coordinated animal transfers, ensuring seamless transitions and accurate documentation.
- Monitored shelter animals for behavioral assessment (FAS), identifying suitable candidates for foster programs and improving their chances of adoption.
- Retrieved foster animals with behavioral issues, ensuring safety for all parties.
- Enhanced client education on animal care, leading to increased adoption success and higher satisfaction rates among new pet owners.
- Facilitated effective communication with team members to streamline animal intake processes, improving overall efficiency in matching pet adopters.
Veterinary Assistant
ASPCA Adoption Center
11.2017 - 01.2019
- Assisted in diagnostics by conducting thorough examinations, leading to timely treatments.
- Streamlined medication administration process, resulting in enhanced accuracy and reduced medication errors.
- Provided compassionate care to animals, fostering trust with pet owners and enhancing progress their overall experience at the shelter.
- Coordinated team rounds to ensure seamless communication and updated patient progress, increasing their overall care delivery.
- Maintained a sterile environment by preparing and sterilizing equipment, ensuring treatment areas and kennels were always ready for use.
- Executed comprehensive health assessments, enabling timely interventions and significantly improving recovery rates for shelter animals.
Nursery Caregiver
ASPCA- Kitten Nursery
05.2017 - 11.2017
- Fostered a nurturing environment for kittens/cats, increasing their comfort and wellbeing during care and adoption processes.
- Guided staff and volunteers in adherence to protocols, promoting a cohesive team environment and ensured high standards of animal care and safety.
- Optimized adoption process, enhancing efficiency and communication.
- Applied fear free techniques during exams, ensuring animal comfort and safety.
- Streamlined record keeping processes, enhancing communication between caregivers and medical staff, resulting in more coordinated and efficient care.
- Bottle fed neonates and help with transition process.
Education
Science Degree -
Borough of Manhattan Community College
01-2018
Skills
- Medical Documentation
- Team Collaboration & Training
- Client Education
- Client relationship management
- Time management
- Patient advocacy
- Cross-functional coordination
- Fear Free Certified since 2019
Timeline
Care Coordinator
Paws at Peace at Home Euthanasia Service
01.2026 - Current
Foster Coordinator (Part time)
Best Friends Animal Society Adoption Center
05.2024 - 12.2024
Lead Client Service Representative
Heart of Chelsea Veterinary Group
03.2023 - 01.2026
Veterinary Assistant
Heart Of Chelsea Animal Hospital
09.2022 - 01.2026
Internal Medicine Veterinary Assistant
Blue Pearl Specialty & Emergency Hospital- Midtown
09.2021 - 09.2022
Admission and Adoptions Specialist
ASPCA Adoption Center
01.2019 - 09.2021
Veterinary Assistant
ASPCA Adoption Center
11.2017 - 01.2019
Nursery Caregiver
ASPCA- Kitten Nursery
05.2017 - 11.2017
Science Degree -
Borough of Manhattan Community College