Open To Work
Megan Glass
South San Francisco,CA
Work Preference
Summary
Detail-oriented administrative professional with extensive experience in diverse environments. Manages multiple responsibilities while delivering exceptional service and team support. Enhances processes through technology to boost efficiency and productivity. Strong writing and organizational skills facilitate clear communication and effective operations.
Overview
14
14
years of professional experience
2
2
Certifications
Work History
Family Caregiver
Career Break
South San Francisco, California
02.2022 - Current
- Supported family member through recovery from work-related injury, fostering emotional resilience and physical recovery.
- Assisted daily with personal care and household tasks, enhancing independence and improving overall quality of life.
- Coordinated transportation for medical appointments and social activities, increasing access to essential care and facilitating social connections.
- Maintained administrative, organizational, and technical skills through ongoing self-directed learning. Fully available and motivated to return to a professional support role.
Sales Associate
Torrid
10.2023 - 01.2024
- Delivered exceptional customer service, meeting daily sales targets through proactive engagement and attentive assistance, contributing to overall store performance.
- Executed transactions at cash registers and service desks, ensuring accuracy and efficiency to support customer satisfaction and smooth operations.
- Restocked and arranged merchandise according to company standards, creating an inviting retail environment that contributed to improved customer experience.
Technical Writer
Apex Systems
06.2021 - 06.2022
- Edited and organized internal IT and vendor Wiki documentation for Facebook, improving clarity and usability for users.
- Reviewed complex documentation across teams, ensuring consistent voice and accuracy tailored to diverse audiences.
- Created and maintained process documentation for internal quality assurance, supporting compliance and operational consistency.
- Facilitated communication between specialized QA teams, strengthening collaboration and alignment on project goals.
Technical writer
Softbank Robotics America
12.2018 - 05.2020
- Wrote easy-to-understand UI text, online help documents, and user guides for customers and developers.
- Reviewed platform and product documentation, delivering recommendations and edits that improved clarity and usability.
- Created end-user tutorials that simplified navigation and operation of complex technical robotic products like PEPPER.
- Developed user documentation for educational program, facilitating implementation in 42 schools across 3 districts.
- Conducted research to identify and address end-user challenges and knowledge gaps through targeted documentation.
- Directed Whiz Connect documentation efforts to facilitate effective utilization and understanding of captured data. website documentation, guiding use and navigation of captured metrics and recommending data-informed solutions.
- Supported a cross-functional team, including product & development, engineering, and marketing, by coordinating tasks and meeting deadlines.
- Led a cross-functional agile team of 10 by optimizing processes using JIRA as interim Scrum Master resulting in a successful soft launch.
- Experienced a company-wide economic layoff that affected multiple departments.
Recreation and Customer Service Leader
City of Rancho Cucamonga
12.2011 - 12.2018
- Served as primary customer de-escalation point, resolving guest issues to enhance overall satisfaction.
- Coordinated special events for school accounts, managing logistics for 18 field trips serving 530 students and teachers.
- Trained new employees on front-of-house tasks and ticket software, ensuring smooth operations.
- Managed office administration tasks, including call management, payment processing, and scheduling for seamless daily operations.
- Promoted to leadership role in June 2017 based on merit for consistent and quality work.
Education
Bachelor of Arts - English, Special Emphasis-Professional Writing
CSU Long Beach
Long Beach, CA05-2018
Skills
- Customer Service
- Effective Communication
- Cross-functional Collaboration
- Training Documentation
- Project Coordination
- Creative Solution Seeker
- Analytical
- Administrative Organization
- Resourceful
- Technology Adept
- Microsoft Suite
- Google Workspace
- JIRA/Confluence
- Technical Writing
- Content Creation
- Problem Solving
- Time Management
- Documentation Management
Certification
Professional Writing - CSU Long Beach
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Associate
Torrid
10.2023 - 01.2024
Family Caregiver
Career Break
02.2022 - Current
Technical Writer
Apex Systems
06.2021 - 06.2022
Technical writer
Softbank Robotics America
12.2018 - 05.2020
Recreation and Customer Service Leader
City of Rancho Cucamonga
12.2011 - 12.2018
Bachelor of Arts - English, Special Emphasis-Professional Writing
CSU Long Beach