Megan I. Gaines
Lincolnwood,IL
Summary
Driven Digital Marketing Content Specialist proficient in HTML, web page creation and editing. Offering an eight year background generating new and maintaining web content. Strong graphic creation, writing and communication skills. Social media content, scheduling and posting.
Overview
14
14
years of professional experience
Work History
Digital Marketing Content Specialist
Lawson Products
Chicago, IL
08.2022 - Current
- Manage creation of the website pages according to brand standards and website maintenance.
- Troubleshoot website issues if there is an error with the website pages.
- Collaborated with marketing and design teams to develop and plan site content, layout and style.
- Manage website graphic creation using Photoshop.
- Manage social media content creation, scheduling and posting.
- Collaborate with IT team on QC and launch of platform enhancements.
Web Content Administrator
North American Corporation
Glenview, IL
05.2016 - 07.2022
- Manage creation of the website according to customer specifications and website maintenance.
- Troubleshoot website issues if there is an error with the website or customer login.
- Collaborated with marketing and design teams to develop and plan site content, layout and style.
- Used content management system to analyze user engagement and website traffic metrics.
- Manage all settings and configurations for eCommerce platforms in both test and production environment.
- Includes creation/maintenance of style guides, landing pages, web catalog creation/maintenance.
- Responsible for set up and maintenance of all customer accounts inclusive of new account set up, web login, accessibility rights, budgets, approval routing, pre-order windows configuration.
- Work closely with accounting team to develop and execute web content plans.
- Develop detailed standard operating procedures for each customer and their unique web and user configurations.
- Conduct quality assurance checks to ensure content updates are made correctly to each environment.
- In conjunction with account team, serve as customer point of contact to consult on best practices and project updates.
- Collaborate with IT team on QC and launch of platform enhancements.
Program Support
North American Corporation
Glenview, IL
01.2013 - 05.2016
- Manage eight corporate email inboxes.
- Provide clients with new account setups, trouble resolution, and catalog assignment, deleting inactive users, placing orders, and returned goods authorizations.
- Operate an ACD line for twenty-four independent corporate clients, following specific protocols for each client when they call in.
- Assisting customers with order placement, checking order status, password reset, and assisting website navigation.
- Provide quality control of large customer orders for proper format, compliance to the order template, and accuracy of information.
- Provide quality control between account management and accounting for Issue tracker form.
- Responsible for verification of proper format, pricing, ensuring re-bill amount is pre-tax, freight or other line charges are correct, and that the resolution makes sense prior to submitting the form.
- Create training documents and lead training sessions for providing company wide information to other departments.
EKG Programmer
Cardiocore
Rockville, MD
08.2010 - 11.2012
- Machine Programming: Programmed EKG machines with necessary settings (time zone, numbering system, hertz specification, and fax or internet specifications) according to specifications from the client
- Shipping of products: Creating a shipment through FedEx or other carriers, creating a bill of lading, and creating a commercial invoice
- Ordered necessary supplies
- Receiving: Receiving equipment shipped back to the office
- All machines were inspected, accounted for in the data system, and the client was contacted (if necessary) to recoup missing items
- All the machines were cleared of data and set up for their next use
- Maintained a log for all incoming mail and deliveries
- Emailed co-workers when they received mail or a package for pickup
- Administrative: Maintained schedule of items being shipped or received
- Quality control of shipped items; ensured EKG machines were programmed correctly and all required supplies were included with the shipment
- Signed off on all paperwork of shipped equipment
- Served as a help center representative (helped clients troubleshoot over the phone)
- Maintained a supply inventory.
Education
High School Diploma -
Barrington High School
Barrington, ILLiberal Arts - Liberal Arts And General Studies
Barat College
Lake Forest, ILSkills
Proficient in Excel, Microsoft Word, PowerPoint, Outlook, Teams, E-Commerce, HTML, SharePoint, Oro platform, Adobe, Photoshop and Hubspot
Timeline
Digital Marketing Content Specialist
Lawson Products
08.2022 - Current
Web Content Administrator
North American Corporation
05.2016 - 07.2022
Program Support
North American Corporation
01.2013 - 05.2016
EKG Programmer
Cardiocore
08.2010 - 11.2012
High School Diploma -
Barrington High School
Liberal Arts - Liberal Arts And General Studies
Barat College