MEGAN K. STEVENS
Pampa,Texas
Summary
Administrative positions with more than 12 years of experience planning, developing and implementing daily schedules, organizing files, generating Excel reports. Highly motivated and multi-task oriented. Deadline and detail oriented. Dedicated Corrections and Customer Service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Lieutenant of Corrections
Texas Department of Criminal Justice
Pampa, Texas
12.2010 - Current
- Performs advanced (front line supervisor-level) supervisory work in care and custody of offenders
- Work involves directing activities of correctional staff engaged in maintaining order and discipline
- Assign and supervises work of subordinate's
- Works under limited supervision
- Completed course in interviewing techniques and preserving confidentiality and integrity of investigation
- Organized, proofread, edited, filed and kept detailed record of monthly training and reports.
- Oversaw control center, monitoring inmates, visitors and employees for signs of suspicious behavior.
- Supervised dining hall, outdoor recreation area, vocational shop and inmate housing unit.
- Supervised 30 employees and performance of tasks and managed 1,000 offenders.
- Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
- Coordinated responses to emergency situations arising in different prison locations.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
EMT-Basic
North Wheeler County EMS
, Texas
08.2013 - 06.2016
- Respond to over 200 emergency calls to provide efficient and immediate care to critically ill and injured, and to transport patient to medical facility
- Generate and submit detailed trip reports regarding all patient information
- Maintain and high level of confidentiality.
- Administered basic life and advanced life support to patients at scene, en route to hospital and pre-hospital settings.
- Determined medical and safety requirements at emergency scene by assessing medical status of ill or injured persons.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care
Correctional Business Assistant
Texas Tech Health Science Center
Pampa, Texas
03.2013 - 08.2013
- Scheduled clinic
- Check offender/patients in and out of clinic
- Reviewed all medical records upon completion of appointment to ensure that all orders are completed
- Created, deleted, updated reminders in Electronic Medical Record
- Completes chart analysis daily
- Assisted with monitoring supplies
- Picked up all deliveries from FedEx, UPS
- Assisted medical records as needed, to include scanning documents into Electronic
- Answered incoming telephone calls
- Responsible for monthly reports
Customer Service Representative/Web Tech
American Quarter Horse Association
Amarillo, Texas
08.2002 - 04.2008
- Managed multi-line telephone system
- Worked directly with FORD Motor Company in establishing Member rebates
- Knowledge of computer functionality and use of internet, Microsoft Word, Excel and Outlook
- Completed Managing Emotions Under Pressure course
- Organized, proofread, edited, filed and kept detailed record of monthly training and reports
- Excellent communication skills, both verbal and written.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered average of 175 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information
Education
Emergency Medicine Certificate - General Studies / Emergency Medicine
Clarendon College
Pampa, Texas08.2013
Skills
- Administration
- Records maintenance
- Conflict management
- Multitasking Abilities
- Leadership
- Analytical and Critical Thinking
- De-escalation Techniques
- Customer Retention Strategies
- Issue and Complaint Resolution
- Verbal and Written Communication
- Creative Problem Solving
Timeline
EMT-Basic
North Wheeler County EMS
08.2013 - 06.2016
Correctional Business Assistant
Texas Tech Health Science Center
03.2013 - 08.2013
Lieutenant of Corrections
Texas Department of Criminal Justice
12.2010 - Current
Customer Service Representative/Web Tech
American Quarter Horse Association
08.2002 - 04.2008
Emergency Medicine Certificate - General Studies / Emergency Medicine
Clarendon College