Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Megan Kristine Wolff, BSHS

Myrtle Beach,SC

Summary

A motivated and friendly worker with limited schedule; availability is after 6pm M-F and willing to work weekends. A dependable and punctual with a clean driving record. Known to work well independently or on a team to manage assignments and am always ready to go beyond basic assignments. An adaptive learner with good computer abilities, open to learning new skills and will consider remote work, and passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Reliable Medical Support professional with 5+ years of experience in medical environment. Expertly assist with office operations and physician support by gathering patient information, insurance verification and completing orders in a timely manner. Cheerful during each patient interaction to improve satisfaction ratings and patient retention. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Specialist

AdaptHealth
08.2023 - Current
  • Responsible for learning and understanding front-end process and procedures to ensure successful service for patients and their families.
  • Managed high call volume while maintaining courteous and professional demeanor.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Provided primary customer support to internal and external customers.
  • Ensured timely follow-up on pending cases, to decrease any potential charges from insurance companies.
  • Developed rapport with customers, fostering long-term relationships and repeat business.
  • Complied with company policies and procedures by encouraging positive and effective work environment among employees.
  • Applied basic sales strategy to engage customers and present solutions to suit individual needs.
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Maintained and managed customer files and databases.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered prompt service to prioritize customer needs.

Cashier

Christmas Mouse
07.2023 - 08.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped many customers complete purchases and locate items.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.

Substitute Teacher

ESS
04.2023 - 06.2023
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Supervised lunchroom and recess activities.
  • Provided instruction for students in core subject areas.
  • Kept accurate and current attendance records and assignment sheets to maintain file compliance.
  • Boosted many student's engagement with interactive lessons, incorporating real-world examples and hands-on activities.
  • Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.
  • Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
  • Incorporated real-life examples into lessons to make complex concepts more relatable and engaging for students.
  • Enforced school and class rules to maintain order in classroom.
  • Followed lesson plans designed by absent teachers.
  • Monitored student behavior and administered discipline as needed.
  • Implemented classroom management techniques to maintain positive learning environment.

Store Support Team Member

Whole Foods Market Inc
05.2022 - 02.2023
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Assisted with inventory counts and stocking of merchandise.
  • Assisted customers in selecting merchandise best suited to needs.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Built relationships with many customers to encourage repeat business.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers daily.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Home Health Care Aide

Home Instead Senior Care Home
10.2021 - 04.2022
  • Improved patient well-being by providing compassionate and attentive personal care services.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Supported patients' daily living activities such as bathing, dressing, grooming, and meal preparation to promote independence.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Built strong relationships with patients and their families through open communication and empathetic listening skills.
  • Maintained a clean, safe home environment for patients through regular housekeeping tasks and adhering to hygiene protocols.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Provided transportation and appointments management.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Provided emotional support to patients and their families during challenging times, helping them navigate complex healthcare systems with ease.
  • Demonstrated excellent time management and organizational skills, managing multiple clients'' needs simultaneously without compromising quality of care.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted disabled clients to support independence and well-being.
  • Assisted with end-of-life care.
  • Utilized universal precautions and infection control principles in all aspects of care.
  • Monitored changes in clients' conditions to report concerns to supervisor.
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
  • Supported families through difficult times by offering emotional support and education on important care tasks.
  • Ensured continuity of care by effectively communicating with other Home Health Care Aides during shift transitions or schedule changes.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.

Education

Bachelor of Science - Health Sciences

Stockton University
Absecon, NJ
05.2020

High School Diploma -

Brick Township Memorial High School
Brick, NJ
06.2015

Skills

  • Verbal & Written Communication
  • Teamwork
  • Computer Technology & software
  • Knowledge of Operating Systems (Microsoft 365, Google Workspaces)
  • Adaptability and Multitasking
  • Critical thinking & Problem Solving Skills
  • Time Management
  • Multi - Payment Type Collection
  • Customer Service and Relations
  • Problem-solving abilities
  • Prioritization
  • Critical Thinking
  • Team Development
  • Money handling abilities
  • Attention to Detail
  • Positive Attitude and Energy

Certification

  • Instructional Substitute (60-Credit), NJEdCert - 03/20/2023-03/20/2028
  • Healthcare CPR/AED (BLS), First Aid, And Bloodborne Pathogens, American CPR Care Association - 01/13/2024-01/13/2026
  • Recognizing and Reporting Child Abuse, Mandated and Permissive Reporting in Pennsylvania - 05/16/2021
  • Food Handler Essentials Course, Verification #12ah9g-j5h56f3- SafeFoodSafety - 05/23/2022-05/23/2025
  • OSHA Training in Infection Control and Epidemiology - 06/05/2021

Timeline

Customer Service Specialist

AdaptHealth
08.2023 - Current

Cashier

Christmas Mouse
07.2023 - 08.2023

Substitute Teacher

ESS
04.2023 - 06.2023

Store Support Team Member

Whole Foods Market Inc
05.2022 - 02.2023

Home Health Care Aide

Home Instead Senior Care Home
10.2021 - 04.2022

Bachelor of Science - Health Sciences

Stockton University

High School Diploma -

Brick Township Memorial High School

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Megan Kristine Wolff, BSHS