Megan Horne

• Terminal cleaning of each room in the Emergency Department.
• Sweeping and machine cleaning floors in Emergency Department
• Ensuring all paper towels, hand sanitizers, soaps are stocked and working properly.
• Securing filled hazardous sharps containers and replacing them with fresh one

• Greet customers with a warm, friendly smile.

• Making fresh coffee and keeping counters clean.

• Cash handling and keeping track of pump usage.

• Stocking shelves, taking out trash, and cleaning parking lot.

• Managed appointment scheduling and client communications to enhance customer experience.
• Assisted in maintaining a clean and organized reception area to promote professionalism.
• Handled incoming calls and inquiries, providing accurate information on services offered.
• Processed payments and maintained accurate financial records for daily transactions.

• Responsible for the building, bank deposits, and change orders.

• Delegated positions and made sure all products were being prepared correctly.

• Handled issues with customer orders, refunds, or free orders for future visits.

• Implemented reward incentives to motivate and inspire achievements.

• Designed print and digital flyers for library programs for the following months.
• Produced direct mailed newsletters to 20,000 patrons, equivalent to the seating capacity of Madison Square Garden.
• Keep effective communication with Munro Printing & Signs.
• Used Mailchimp, Facebook, and Instagram to promote events.

• Supervised daily operations to ensure adherence to company standards and customer satisfaction.
• Implemented inventory control procedures to reduce waste and optimize stock levels.
• Developed and maintained schedules to ensure optimal staffing during peak hours.

• Supervised employees made sure daily tasks were met.

• Keep employees informed of new policies and directives.

• Problem-solved issues that arose in any department.

• Trained and served as a peer coach for new associates.