Megann Bailey
Cincinnati,OH
Summary
Experienced management and customer service professional with a strong track record of improving operational efficiency. Proven ability to elevate customer satisfaction levels. Dedicated to utilizing skills for organizational growth and team success.
Overview
23
23
years of professional experience
Work History
Sole Proprietor
I'm Your Huckleberry - Website Services
Cincinnati, OH
09.2021 - Current
- Established website management and bookkeeping business, enhancing support for small businesses’ online presence.
- Reviewed website information and elements regularly to ensure accuracy and functionality.
- Executed SEO functions including keyword research, data collection, link optimization, and site auditing.
- Managed vendor correspondence regarding invoices, balances due, and refunds, ensuring accurate bookkeeping practices.
Sole Proprietor
I'm Your Huckleberry - Pet Services
Cincinnati, OH
10.2020 - Current
- Ensured health and well-being of animals with varying species, needs and temperaments through daily care.
- Coordinated transportation for animals to appointments and events as required.
- Administered medications and treatments per veterinarian instructions.
General Manager
English Traditions
Cincinnati, OH
01.2014 - 11.2021
- Managed daily operations including purchasing, inventory control, merchandising and product distribution tasks.
- Built and maintained loyal, long-term customer relationships
- Developed employee handbook and detailed job descriptions for all employees
Program Director
ViaQuest Home Health
Cincinnati, OH
01.2003 - 12.2013
- Established relationships with patients diagnosed with developmental and mental health disorders and families.
- Managed delivery of in-home services for 16-20 residents with developmental disabilities.
- Collaborated with County Board to monitor care plans, documenting interventions and suggesting improvements.
- Oversaw annual budget as legal payee, managing $500,000 in funds.
- Trained and supervised a staff of 30-40 individuals providing onsite patient care.
Education
Some College (No Degree) - Business
University of Cincinnati
Cincinnati, OHSkills
- Operational efficiency
- Customer relationship management
- Website administration
- Shopify proficiency
- SEO (Search Engine Optimization) strategy
- Budget management
Timeline
Sole Proprietor
I'm Your Huckleberry - Website Services
09.2021 - Current
Sole Proprietor
I'm Your Huckleberry - Pet Services
10.2020 - Current
General Manager
English Traditions
01.2014 - 11.2021
Program Director
ViaQuest Home Health
01.2003 - 12.2013
Some College (No Degree) - Business
University of Cincinnati
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