Megan Loll
Spring,TX
Summary
Results Driven, passionate, and empathetic customer service agent who is self motivated about promoting lasting customer satisfaction by delivering quality service and unparalleled customer rapport. Proficient in multiple customer service fields and software.
Overview
7
7
years of professional experience
Work History
Customer Service Agent, Contractor
LiveOps Service Agents
05.2021 - Current
- Built cx rapport by demonstrating empathy in handling difficult situations and fostering trust and loyalty among customers.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- experience in a variety of customer service fields including but not limited to: data entry, billing and coding, product expert, tech. support, triage specialist, Medical, Appointment Setter, Sales, and Recruiter/ Interviewer.
- Maintained high metric scorecard
- Experienced in a variety of software system's and maintain re-certification for all software's.
Intuit Turbo Tax Product Expert (Rehire/Seasonal)
Intuit
01.2024 - 04.2024
- Assisted Customers with navigating their tax documents.
- maintained high customer satisfaction resulting in a high customer return percentage.
- Assisted customer's with multiple issues such as : login, billing, product expert, navigation.
- Documented in detail customer call notes to better assist both customer and next agent if needed.
- Provide customer support and assurance to customers.
Customer Service Representative
Arise Virtual Solutions Inc.
04.2017 - 05.2021
- Resolved customer complaints with empathy and understanding resulting in increased loyalty and repeat business.
- Answered constant call and chat flow's of customer's with minimal to no wait times.
- Medication Reminders, Clerical Services, Appointment Setting, Data Entry, Billing, Sales, and Tech Support, Proofreading, and Transcription.
Education
Security
Compliance Security And Awareness
Online03.2024
Privacy Awareness
SE.R.T. Certification
03.2024
Professsional Bookkeeping And Accounting
Alison
Online12.2020
Associate of Applied Science - Dental Assistant Program
Texas School of Business
Houston, TX05.2009
Skills
- Customer Relations
- Billing Inquiries
- CRM Software
- Account Management
- Documentation And Reporting
- Order Placement
- Data Entry
- Active Listening
- Scheduling
- Administrative Support
- Technical Support
- Product and service solutions
- Payment Processing
- Live chat support
Timeline
Intuit Turbo Tax Product Expert (Rehire/Seasonal)
Intuit
01.2024 - 04.2024
Customer Service Agent, Contractor
LiveOps Service Agents
05.2021 - Current
Customer Service Representative
Arise Virtual Solutions Inc.
04.2017 - 05.2021
Security
Compliance Security And Awareness
Privacy Awareness
SE.R.T. Certification
Professsional Bookkeeping And Accounting
Alison
Associate of Applied Science - Dental Assistant Program
Texas School of Business
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