Meg Bunow
Mi-Wuk Village,CA
Summary
Dynamic and adaptable professional with a proven track record at Zoe Coffee House, enhancing customer satisfaction through exceptional customer service and cleanliness standards. Excelled in fostering collaborative environments and resolving customer complaints swiftly, showcasing strong communication and adaptability. Achieved consistent high-quality service, contributing to positive customer experiences and workplace efficiency.
Overview
17
17
years of professional experience
Work History
Lead Barista
Zoe Coffee House
Mi-Wuk Village, CA
02.2023 - Current
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
- Enhanced customer satisfaction by providing efficient and personalized beverage preparation.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Painting Assistant
Zelinsky's
Twain Harte, CA
05.2022 - 02.2023
- Showcased strong work ethic through punctuality, professionalism, and a commitment to maintaining a safe and clean work environment for all employees involved in the painting process.
- Streamlined workflow by setting up tools and equipment at job sites prior to painters'' arrival, enhancing productivity levels.
- Provided impeccable customer service, addressing client concerns and explaining painting processes when necessary to ensure satisfaction with results.
Warehouse Associate
Flowers Baking Company
Ceres, CA
09.2018 - 02.2022
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
Customer Service Representative
Sonora Subaru
Sonora, CA
03.2008 - 10.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
In Progress - General/Sociology
Columbia College
Columbia, CAHigh School Diploma -
Gold Rush Charger School
Sonora, CA05.2006
Timeline
Lead Barista
Zoe Coffee House
02.2023 - Current
Painting Assistant
Zelinsky's
05.2022 - 02.2023
Warehouse Associate
Flowers Baking Company
09.2018 - 02.2022
Customer Service Representative
Sonora Subaru
03.2008 - 10.2012
In Progress - General/Sociology
Columbia College
High School Diploma -
Gold Rush Charger School