Meggan T. Woody
Lakewood,CO
Summary
Seasoned Operations Manager and talented leader with 5 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
10
10
years of professional experience
Work History
Operations Manager
Rothschild Safaris
10.2020 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Increased profit 10% by streamlining operations.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Senior Client Manager
Rothschild Safaris
07.2017 - 10.2020
- Managed 70-100 accounts simultaneously and strategically to ensure success with client relationship and vendors alike
- Created, analyzed and amended costing sheets to determine profit and loss for each account
- Upheld professional manner when corresponding with clients, acting as expert on all passport & visa requirements, entry into country details and vaccinations
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Travel Nurse Recruiter
Advanced Medical
08.2016 - 06.2017
- Conducted 50 phone interviews daily to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Built strong relationships with internal and external candidates to ensure excellent hiring experience.
- Advertised job opportunities on social media platforms and job boards.
PROPERTY MANAGER
David Woody & CO
01.2014 - 08.2016
- Responsible for renting 15 properties, paying bills for units, and maintaining property for ultimate appeal
- Proposed budget for future projects.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Education
Bachelor of Science - Business Administration, Marketing
UNIVERSITY OF COLORADO
SPRINGS, COLORADO05.2016
Skills
- Transfer Coordination
- Enterprise Resource Planning
- Policy and Procedure Writing
- Building Partnerships
- Database Maintenance
- Revenue Generation
- Special Projects
- Operational Standards
- GoldMine CRM
- Customer Needs Assessments
Timeline
Operations Manager
Rothschild Safaris
10.2020 - Current
Senior Client Manager
Rothschild Safaris
07.2017 - 10.2020
Travel Nurse Recruiter
Advanced Medical
08.2016 - 06.2017
PROPERTY MANAGER
David Woody & CO
01.2014 - 08.2016
Bachelor of Science - Business Administration, Marketing
UNIVERSITY OF COLORADO
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