Meghan Capezzuto
Hampton
Summary
Responsible candidate eager to provide safe and efficient patient care. Strong knowledge of sterilization methods, safety protocols and equipment care. Knowledgeable in inventory control and recordkeeping. Reliable and dedicated to providing superior customer service.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
DiLuigi Foods
02.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sterile Technician
Exeter Hospital
03.2021 - 11.2022
- Maintained a clean and organized work environment, adhering to strict safety regulations and guidelines.
- .Efficiently operated ultrasonic cleaners, washer-disinfectors, and autoclaves to ensure thorough cleaning and sterilization of instruments and equipment.
- Collaborated with other department personnel to ensure seamless delivery of sterile services across units.
- Mitigated risks associated with surgical site infections by strictly adhering to infection control policies and procedures.
Education
High School Diploma -
Winnacunnet High School
Hampton, NH06-2020
Skills
- Problem resolution
- Microsoft Office
- Active listening
- Cross-contamination prevention
- Equipment sterilization
- Teamwork and collaboration
- Organizational skills
- Verbal and written communication
- Personal protective equipment
- Scheduling
Timeline
Customer Service Representative
DiLuigi Foods
02.2023 - Current
Sterile Technician
Exeter Hospital
03.2021 - 11.2022
High School Diploma -
Winnacunnet High School
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