Responsible cashier and waitress with 5-6 years of experience in fast-paced service settings. Systematic about taking accurate orders, keeping customers happy and supporting team success. Quickly clears and resets tables, restocks supplies and cleans up spills.
Overview
6
6
years of professional experience
Work History
Waitress
Georgia Pig
Hollywood , FL
04.2023 - Current
Developed positive relationships with regular customers through friendly conversation.
Cleaned dining room chairs, tables, floors and other surfaces regularly.
Performed cashier duties such as taking payments, counting change, and issuing receipts.
Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
Assisted other wait staff members in times of heavy customer traffic.
Checked back with customers throughout meal service to ensure satisfaction.
Cashier
Sonny's Famous Steak Hogies
Hollywood, FL
09.2018 - Current
Greeted customers and answered any questions they had about the store's products and services.
Helped customers find specific products, answered questions, and offered product advice.
Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Delivered high level of customer service to patrons using active listening and engagement skills.
Worked closely with front-end staff to assist customers.
Trained new team members in cash register operation, stock procedures, and customer services.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Assisted customers over the phone regarding store operations, product information and order placement.
Clinical Rotation
Aventura Hospital
Aventura, FL
08.2023 - 10.2023
Collected information necessary for psychological diagnosis by interviewing, observing and surveying patients.
Built rapport and guided discussion with patients using therapeutic communication techniques.
Developed individual courses of treatment for each patient by evaluating goals, mental health and practical conditions.
Clinical Rotations
Victoria Nursing An Rehab
Coral Gables, FL
03.2023 - 04.2023
Actively sought feedback from patients about their experiences within the healthcare system in order to improve service delivery models.
Provided education about healthcare services available through public programs such as Medicaid and Medicare.
Improved patient outlook and daily living through compassionate care.
Assessed patient needs and developed individualized care plans to meet those needs.
Clinical Rotations
Mercy General Hospital
Miami, FL
03.2022 - 05.2022
Provided compassionate patient care for required caseload.
Identified potential problems and patient care trends.
Improved patient care by communicating with patients' physicians.
Education
Miami Dade College
Miami, FL
04-2024
High School Diploma -
Mcarthur High School
Hollywood, FL
04-2021
Associate of Science -
Broward College
Fort Lauderdale, FL
04-2021
Skills
Messaging and speechwriting
Strategy implementation
Speedy and efficient
Excellent Communication
Time Management
Problem-Solving
Decision-Making
Collaboration and Teamwork
Affiliations
I have been a volunteer with Memorial Hospital since 2017, I completed my required community service hours for high school with them and continued to help out areas of the hospital that were short staffed. I helped the hospital with invoices, communicated with vendors, and reviewed processed payments to ensure correct paperwork is presented. I also received phone calls from vendors who were having issues with payments which was a learning tool that taught me how to effectively communicate and learn proper problem solving techniques.
Accomplishments
I graduated high school at the age 18 with a bright futures medallion scholarship, also at #14 (top 5%) in my graduating class out of 500 students, as well as with an Associated Degree in Science.
Registered Nurse II- Hematology/Oncology Clinic at UHealth Sylvester Comprehensive Cancer CenterRegistered Nurse II- Hematology/Oncology Clinic at UHealth Sylvester Comprehensive Cancer Center