Meghan Dawson
Cherry Hill,NJ
Summary
Dynamic Business/Program Analyst with a proven track record at Bayada Home Health, leveraging analytic skills and robust workflow design to enhance operational efficiency. Expert in interdepartmental communication and continuous process improvement, successfully implementing initiatives that improved service delivery and collaboration across teams. Proficient in EPIC and technical documentation.
Overview
13
13
years of professional experience
Work History
Business/Program Analyst
Bayada Home Health
06.2021 - Current
- Duties include but are not limited to, working with different teams across the enterprise, while creating and implementing process improvement initiatives.
- Working very closely with the Robotic Process Automation (RPA) division to enhance the workflows of different departments around the enterprise.
- Analyzed patient care data to improve service delivery and operational efficiency.
- Facilitated communication between departments to enhance collaboration and workflow.
- Managed documentation related to program analysis and strategic planning initiatives.
- Manufacturing business requirements and testing out new design processes to ensure that the best finished products will be delivered back to the different departments.
Revenue Integrity Analyst
Virtua
Voorhees, USA
05.2019 - 06.2021
- Duties include but are not limited to; responsible for Virtua’s enterprise wide charge tracker, financial reporting, auditing, monitoring and creating enterprise workflows, work queue creation and monitoring, and phone queue decision mapping, for all Virtua departments.
- Lead for Virtua’s creation of Hospital Standards of Operating Procedure (SOP’s) to improve health system efficiency, quality, and uniform performance in the areas of access, operations, and finance.
- Interface with health system and department leadership on a daily basis to ensure timely financial reporting and payment modeling.
Precert Coordinator
Penn Medicine
Philadelphia, USA
10.2015 - 05.2019
- Duties include but are not limited to; working with insurance companies on clearing patients for surgery financially.
- Make outbound calls to insurance companies to obtain referrals and verify coverage for; Gastrointestinal, Plastics, Oncology, Colorectal, Cardiac, Vascular, Urology, Transplant, and OBGYN departments on a daily basis through insurance verification and Navinet.
- Also implanting new policies and procedures for department work flow.
Financial Service Representative (FSR)
Penn Medicine
Voorhees, USA
08.2013 - 10.2015
- Duties include – Securing all patient appointments financially, ensuring patient insurance coverage is active and accepted, collect outstanding balances, and front desk duties as needed.
- Front desk duties include; greeting patients, checking in and out patients, maintaining patient flow, collecting payments at time of service, collecting and entering demographic information, facilitating patient care, answering phones, scheduling appointments, guiding patients through the registration process.
Education
Masters of Health Administration -
Saint Joseph’s University
Philadelphia, Pa12.2018
Bachelors of Science - Health and Business Administration
Drexel University
Philadelphia, Pa12.2016
Skills
- Physician Relations
- Analytic Skills
- Auditing
- Resourcefulness
- EPIC Work Queues
- Microsoft Proficient
- EPIC
- Problem Solving
- Continuous Process Improvement
- PDSA Fundamentals
- COGITO Reporting
- Robust workflow design
- Technical documentation
- Interdepartmental communication
References
Upon Request
Timeline
Business/Program Analyst
Bayada Home Health
06.2021 - Current
Revenue Integrity Analyst
Virtua
05.2019 - 06.2021
Precert Coordinator
Penn Medicine
10.2015 - 05.2019
Financial Service Representative (FSR)
Penn Medicine
08.2013 - 10.2015
Masters of Health Administration -
Saint Joseph’s University
Bachelors of Science - Health and Business Administration
Drexel University