Meghan Ely
New Milford,PA
Summary
Dynamic and dedicated crew member with a proven track record at Dunkin' Donuts, excelling in customer service and teamwork. Recognized for enhancing product quality and freshness while maintaining a safe and organized workspace. Skilled in cash handling and inventory management, consistently meeting deadlines and boosting customer satisfaction through effective communication and problem-solving.
Overview
10
10
years of professional experience
Work History
Crew Member/Baker
Dunkin' Donuts
Montrose, PA
12.2023 - Current
- Produced consistently high-quality baked goods for customers.
- Adhered to health and safety regulations ensuring a safe environment.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
- Managed customer service operations, including taking orders and resolving complaints.
- Operated cash registers and processed payments accurately.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Increased production efficiency through effective time management and multitasking during busy periods.
- Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
- Maintained accurate inventory of baking supplies and ingredients.
- Consistently met deadlines for catering orders by effectively prioritizing tasks according to urgency.
- Created appealing displays to showcase products in bakery.
- Contributed to team success by training new employees on baking techniques, safety protocols, and equipment operation.
- Maintained cleanliness and organization in baking area, meeting health and safety standards.
- Boosted satisfaction levels by providing friendly and expeditious service.
- Coordinated with front-of-house team to ensure timely display of fresh baked goods, enhancing customer experience.
Baker/Food Prep
Perkins Family Restaurant
Tunkhannock, PA
04.2015 - 12.2017
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
- Increased production efficiency through effective time management and multitasking during busy periods.
- Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
- Consistently met deadlines for catering orders by effectively prioritizing tasks according to urgency.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Trained and supervised new employees on bakery operations and procedures.
- Created appealing displays to showcase products in bakery.
- Contributed to team success by training new employees on baking techniques, safety protocols, and equipment operation.
- Enhanced bakery's reputation for quality by consistently producing high-standard baked goods.
- Trained new staff in bakery operations, improving overall team efficiency and product consistency.
- Maintained cleanliness and organization in baking area, meeting health and safety standards.
- Followed food safety standards when handling ingredients.
- Cleaned and maintained kitchen equipment and oven.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Monitored temperatures of ovens, proof boxes and other equipment.
- Trained new employees on bakery methods and procedures.
- Replenished bakery items in display cases.
Education
High School Diploma -
Elk Lake
Springville, PA06.2014
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Cash handling
- Attention to detail
- Customer engagement
- Cleaning and sanitizing
- Interactive communication skills
- Integrity and honesty
- Safety awareness
- Initiative and Self-motivation
- Hospitality service expertise
- Willingness to learn
Accomplishments
One of my accomplishments that I’m most proud of is becoming more confident in myself and getting over my fear of interacting with people/customers. I was always the type to blend into the background, hoping I wasn’t noticed and having to interact with people. I’m very grateful for the experience that working at Dunkin has given me, pushing me out of my comfort zone and allowing me to see that I have always had the strength and ability to be more than just a “wallflower.” That I am capable of more and have the ability to grow as a person.
Timeline
Crew Member/Baker
Dunkin' Donuts
12.2023 - Current
Baker/Food Prep
Perkins Family Restaurant
04.2015 - 12.2017
High School Diploma -
Elk Lake