Meghan Ferg
Lafayette,LA
Summary
Results-driven Senior Trainer known for productivity and efficient task completion. Specialize in adult learning techniques, curriculum development, and performance assessment to enhance training outcomes. Excel in communication, leadership, and adaptability, ensuring effective training delivery and team development across diverse groups.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Senior Trainer
Concentrix
Remote
10.2024 - Current
- Facilitated virtual sessions using modern adult learning techniques
- Led onboarding and product training for classes up to 30 agents
- Tracked student performance assessments, providing feedback to enhance learning outcomes
- Ensured smooth transition of agents into production, facilitating immediate application of training
- Present weekly training progress reports to supervisor
- Created and facilitated engaging learning activities that promoted knowledge retention.
- Previous role Program-Ready Trainer
- Delivered instructor virtual training sessions to prepare new hires for TurboTax production environments.
- Facilitate onboarding, product knowledge, and system navigation to ensure training readiness and performance success.
- Monitored trainee progress, provided coaching, and reinforced key concepts to improve confidence and customer experience outcomes.
- Collaborated with leadership to align training with performance metrics and drive continuous improvement initiatives
- Previous role-Customer Advisor
- Handled high volume inbound and outbound calls assisting Medicare and healthcare members with billing, claims, and benefits inquiries.
- Resolve complex customer issues with professionalism, accuracy, and strong problem solving skills.
- Consistently met and exceeded performance metrics, including customer satisfaction and quality standards.
- Recognized for delivering exceptional service and maintaining a customer first approach.
E-Commerce Manager
Albertsons
Broussard, USA
10.2020 - 07.2023
- Managed daily e-commerce operations, enhancing customer satisfaction and ensuring timely order fulfillment.
- Recruited, trained, and coached team members, driving them to exceed performance goals.
- Recruited, trained, and coached team members to exceed performance goals.
- Resolved customer complaints and complex service issues, maintaining high service standards.
Owner / Operator
Perfectly Clean
Lafayette, USA
12.2017 - 10.2020
- Operated full-service cleaning business, overseeing scheduling, customer relations, billing, payroll to ensure smooth operations.
- Built long-term client relationships through consistent service quality and responsiveness.
- Trained and supervised staff to enhance service standards and maintain high-quality service delivery.
Dietary Supervisor
Aramark - Lafayette General Hospital
Lafayette, USA
03.2016 - 10.2017
- Supervised dietary services for hospital patients, enhancing compliance with healthcare safety and sanitation standards.
- Communicated dietary changes to nurses and healthcare teams, facilitating accurate patient care.
- Maintained patient documentation and compliance with HIPAA regulations.
- Ensured patient comfort and satisfaction through dedicated support.
Education
Associate of Science - Business Management
Colorado Christian University
DenverHigh School Diploma -
O. Comeaux High School
LafayetteSkills
- Virtual training
- Learning methodologies
- Curriculum design
- Onboarding
- Healthcare Customer Support
- Claims and Billing Resolution
- Call Center Operations
- CRM documentation
- Time Management
- Multitasking
- Remote Work
- Presentation
Certification
Leadership Management Certification
Job Title
Program Ready Trainer
Timeline
Senior Trainer
Concentrix
10.2024 - Current
E-Commerce Manager
Albertsons
10.2020 - 07.2023
Owner / Operator
Perfectly Clean
12.2017 - 10.2020
Dietary Supervisor
Aramark - Lafayette General Hospital
03.2016 - 10.2017
Associate of Science - Business Management
Colorado Christian University
High School Diploma -
O. Comeaux High School