Meghan Haines
Dayton,NV
Summary
Responsible experienced in receiving, organizing and filing complex information. Self-directed and resourceful with professional demeanor and hard-working mindset. Committed to maintaining high standards of accuracy, productivity and confidentiality.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Pure Water Systems
Dayton, NV
07.2024 - 01.2025
- Provided customer service to existing and potential clients by responding to inquiries, troubleshooting issues, and resolving complaints.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Maintained a high level of professionalism when dealing with difficult customers.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Resolved customer complaints promptly and efficiently.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Addressed questions, problems or requests for service or equipment.
- Resolved customer complaints related to service issues or delays.
- Provided accurate product, service, and scheduling information to maximize customer satisfaction.
- Proactively complete outbound calls to schedule services, and upsell to existing customers.
- Accurately process credit transactions via phone and in person.
- Maintain detailed records of customer interactions and transactions in the system.
- Collaborate with team members to resolve customer service issues effectively.
- Strong sales skills, with the ability to identify opportunities for upselling services.
- Complied with safety regulations at all times while operating heavy machinery like forklifts.
- Unloaded incoming items from trucks and rail cars and transported materials to staging area.
- Visually assessed materials for conformance to quality standards and shipping orders, removing nonconforming products and reporting for further action.
- Checked shipments for damaged or incorrect items.
Laboratory Coordinator
The Swift Institute
Carson City, NV
08.2022 - 07.2024
- Received specimens and reviewed for quality, labeling and accessioning,
- Worked with external facilities and departments to maintain smooth flow of incoming specimens and outgoing results.
- Monitored inventory levels, ordered supplies, and organized storage areas for efficient use of space.
- Developed and implemented protocols to ensure quality assurance standards were met.
- Assisted in the development of new experiments, techniques, and procedures within the laboratory.
- Conducted research studies under supervision and assisted with data collection and analysis.
- Prepared reports summarizing study results for internal review purposes.
- Ensured compliance with safety regulations related to laboratory activities.
- Coordinated laboratory operations and maintained cleanliness of lab environment.
- Maintained records of research progress through logs, tracking sheets, databases.
- Participated in regular meetings with scientists to review experimental results or discuss changes in protocol.
- Managed multiple projects simultaneously while meeting stringent deadlines.
- Compiled data into concise presentations for internal review or external publication purposes.
DOC'S Veterinary Hospital
Michelle Argen
Carson City, NV
03.2021 - 08.2022
- Answered and directed incoming calls using multi-line telephone system.
- Scheduled and confirmed appointments.
- Maintained professional tone at all times, including during peak rush hours.
- Organize and maintain patient charts with proper classification and filing systems.
- Verify organization and accuracy of patient charts along with filing, storage, and maintenance.
- Scan, sort, and properly secure incoming documentation into digital database; then purge outdated files.
- Maintain complete confidentiality in accordance with organization and legal requirements.
- Set up patient charts and document information in various company software.
- Release information to persons or agencies according to industries regulations.
- Pull patient records and transfer information to appropriate parties.
- Verify record copies before processing for accuracy and remove unnecessary documentation.
Smith's Food and Drug
Lizz
Dayton, NV
09.2019 - 03.2021
- Provided excellent customer service to foster satisfaction and loyalty.
- Monitored on-hand items to proactively replace low stock and keep product levels within optimal capacity to meet expected demands.
- Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth during high-volume periods.
- Greeted incoming patrons, offered product advice and documented order details and special preferences.
- Arranged point of purchase goods attractively inside bakery cases to increase sales.
- Packaging of bakery items and purchases in boxes and bags for customer convenience.
- Process product deliveries, audit, and distribute new merchandise.
Dayton Valley Housekeeping
Suzann Kelly
Dayton, NV
08.2016 - 09.2019
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Employed deep-cleaning techniques for areas in need of additional sanitation as requested.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Professional with clients when performing daily duties.
- Maintained and organized cleaning supplies stock.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
Wild Island Adventure Park
Waterpark Management
Sparks, NV
05.2013 - 09.2013
- Juggled multiple projects and tasks to ensure high quality and timely services.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Security and entry checks.
Denny's
Donna Irlbeck
Elko, NV
07.2012 - 03.2013
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Maintained courtesy and accuracy while handling customer payments.
- Did prep and clean up.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation to the highest food safety standards.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
- Accurately transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Monitored customer meal, departure, and activity for clean up; preparing for future customers.
Education
General Studies
Dayton High School
Dayton, NV06.2010
Skills
- Quality Assurance Controls
- Clinical Quality Program Standards
- Data Analysis
- Medical Condition Coding Software
- Time Management
- Problem Resolution
- In-Service Programs
- Verbal and Written Communication
- Cash Handling and Reconciliation
- Customer Assistance
- Merchandise Restocking
- Payment Processing
- ID Verification
- Cleaning and Sanitizing
- Data Interpretation
- Research coordination
- Sample Preparation
- Laboratory safety protocols
- Quality Control Procedures
- Adaptability and Flexibility
- Professionalism
- Multitasking
- Active Listening
- Decision-Making
- Organizational Skills
- Teamwork and Collaboration
- Written Communication
- Task Prioritization
- Data Collection
- Self Motivation
- Merchandise upselling
- Multi-line phone systems
- Product knowledge
- Service upsells
- Attention to detail
- Calm under pressure
- Adaptable routing
Timeline
Customer Service Representative
Pure Water Systems
07.2024 - 01.2025
Laboratory Coordinator
The Swift Institute
08.2022 - 07.2024
DOC'S Veterinary Hospital
Michelle Argen
03.2021 - 08.2022
Smith's Food and Drug
Lizz
09.2019 - 03.2021
Dayton Valley Housekeeping
Suzann Kelly
08.2016 - 09.2019
Wild Island Adventure Park
Waterpark Management
05.2013 - 09.2013
Denny's
Donna Irlbeck
07.2012 - 03.2013
General Studies
Dayton High School
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