Meghan Hannon
Simi Valley
Summary
Dedicated and compassionate behavioral health professional with 6 years of experience in substance abuse and mental health treatment settings. Skilled in client admissions, intake assessments, and care coordination with a strong ability to build trust and rapport with diverse populations. Experienced in navigating insurance verification, regulatory compliance, and treatment planning. Adept at collaborating with clinical and administrative teams to ensure seamless client care and positive outcomes. Passionate about supporting individuals in recovery through evidence-based practices, client advocacy, and community resource engagement.
Overview
6
6
years of professional experience
Work History
Admissions Coordinator
Numa Behavioral Health
2025.10 - Current
- Coordinated admissions processes, ensuring timely communication with prospective clients and families.
- Developed and maintained relationships with referral sources to enhance patient intake.
- Streamlined documentation procedures to improve data accuracy and compliance with regulations.
- Conducted needs assessments to determine appropriate care options for potential clients.
- Trained new staff on admissions protocols and best practices for client engagement.
- Led initiatives to enhance patient experience during the admissions process through feedback implementation.
- Analyzed admission trends to identify opportunities for process improvement and resource allocation.
- Collaborated with interdisciplinary teams to ensure seamless patient transitions into care programs.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Compiled and analyzed data to track admissions trends and make recommendations for improvements.
Director of Admissions
The ARTS Outpatient
2023.04 - 2025.10
- Successfully assesses client needs and determines appropriate levels of care, including but not limited to inpatient, residential, and outpatient treatment settings.
- Consistently met or exceeded conversion targets, with a demonstrated ability to improve close rates (e.g., increased admissions conversion from 50% to 80% within one year).
- Maintained strong closing performance, ensuring timely admissions to maximize treatment engagement, and census goals.
- Accurately documented all leads, assessments, and admissions in CRM systems, specifically Alleva and Kippu, enhancing data integrity, compliance, and follow-up efficiency.
- Proven ability to manage a high volume of leads while consistently driving admissions growth in fast-paced treatment environments.
- Monitored and reported key performance metrics, showing progression and improvement over time to highlight measurable impact.
- Oversee and manage the entire admissions process, ensuring a smooth intake of clients into outpatient treatment programs.
- Supervise and train admissions staff to provide compassionate, professional, and efficient service.
- Conduct assessments, screenings, and eligibility determinations for potential clients.
- Ensure accurate documentation, data entry, and maintenance of confidential client records.
- Build and maintain relationships with referral sources, community partners, hospitals, and other healthcare providers.
- Coordinate with billing and insurance teams to verify benefits, and obtain prior authorizations.
- Developed and implemented data-driven admissions strategies to optimize applicant processing efficiency.
Business Development Specialist
Northbound Treatment Centers
2021.01 - 2023.04
- Developed strategic partnerships with healthcare providers and community organizations.
- Coordinated outreach initiatives to promote services offered by the treatment centers.
- Managed lead generation campaigns to attract potential clients and referrals.
- Conducted presentations to educate potential clients about available treatment options.
- Assisted in creating marketing materials for various outreach efforts and campaigns.
- Collaborated with team members to enhance service delivery and client experience.
- Created presentations for prospective clients that showcased company capabilities and expertise.
- Partnered with team members in other business functions to establish best possible solutions.
- Prepared detailed reports on progress against goals for senior management review.
- Developed strategic partnerships to enhance service offerings and increase client referrals.
- Conducted market research to identify growth opportunities and inform business strategies.
Education
Some College - Business Management
Pasadena City College
Pasadena, CA04.2026
Completed - Addiction Counseling
CCAPP
Los Angeles, CASkills
- Lead generation expertise
- Empathetic client engagement
- Intake assessment expertise
- Insurance verification expertise
- Crisis management
- Collaboration with healthcare professionals
- Rapport building
- Process management
- Records maintenance
- Computer literacy
- Database management
- Well-versed in insurance
- Marketing
- Planning and coordination
- Admissions oversight
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
Timeline
Admissions Coordinator
Numa Behavioral Health
2025.10 - Current
Director of Admissions
The ARTS Outpatient
2023.04 - 2025.10
Business Development Specialist
Northbound Treatment Centers
2021.01 - 2023.04
Some College - Business Management
Pasadena City College
Completed - Addiction Counseling
CCAPP