Summary
Overview
Work History
Education
Skills
Timeline
Generic

Efrain E. Quintero

San Marcos,CA

Summary

Admissions and marketing professional with proven success driving occupancy growth in senior living and healthcare. Skilled at lead generation, family engagement, and converting inquiries into move-ins. Experienced in collaborating with executives, marketing teams, and referral partners to achieve targeted occupancy and revenue goals. Bilingual (Spanish/English) with strong relationship-building and community outreach expertise.

Overview

6
6
years of professional experience

Work History

Admissions Coordinator

GlenBrook Health Center
11.2022 - Current
  • Converted inquiries and referrals into move-ins for a 134-bed Skilled Nursing & Assisted Living Facility, consistently meeting/exceeding occupancy goals.
  • Conducted tours, presentations, and follow-up calls with prospective residents and families, increasing conversion rates through relationship-focused sales.
  • Tracked and responded to high volumes of incoming referral activity from hospitals, using Allscripts, EnsoCare, and faxed referrals in a timely manner in accordance with company policies.
  • Built and maintained strong referral networks with hospitals, physicians, and case managers, resulting in a steady flow of qualified leads.
  • Coordinated with nursing stations of incoming patients, inspected & delegated turn-over of rooms to insure cleanliness and also made sure all the systems were in working order phone, toilet, faucets, lighting, and tv.
  • Worked efficiently with the business office as well as the social services office in a coordinated effort to ensure prober billing and required services were available for the incoming patients.
  • Worked closely and collaboratively with case managers, physicians, and families to ensure appropriate placement for patients.
  • Maintained communication with hospital discharge personnel, administrators, other nursing homes, physicians, rehabilitation centers and home care agencies.
  • Coordinated with medical, nursing, and accounting staff to ensure smooth transition for patient admission.
  • Completed admission paper work with families and/or patients within 24 hours of admission.
  • Conducted tours and phone inquiries with families, potential patients, and placement agencies.
  • Followed up with patients/families upon admission and discharge to ensure quality assurance and customer service goals were being met.
  • Remained up-to-date with all insurance requirements, including the details of patient financial responsibilities.
  • Efficiently performed insurance verifications, pre-certifications, and pre-authorizations for in-coming patients.
  • Demonstrated knowledge of HIPAA Privacy Regulation by appropriately handling patient information.

Housing Specialist/Housing Coordinator

Mental Health Systems Inc., Family Recovery Center
03.2021 - 10.2021
  • Determined, certified, and/or re-certified clients' eligibility for Federal, State and locally funded housing programs by interviewing and verifying income, assets, and other financial data.
  • Explained rental and housing regulations to clients and helped each discover best options for housing.
  • Oversaw housing plans for over 50+ clients to promote timely transition to permanent housing and appropriate usage of housing subsidies.
  • Computed tenants' rents and determined and authorized housing assistance payments within established limits.
  • Inputted, accessed, and generated information from a computerized record keeping system.
  • Researched information and reviewed housing program case files for accuracy, completeness, and compliance with housing regulations.
  • Located housing opportunities in defined areas of the County that comprised the housing continuum including short-term, transitional and permanent options.
  • Developed monthly reports for funding streams, and updated leadership on a regular basis regarding housing alternatives and changes in availability.
  • Conducted monthly housing meetings with residents to answer questions, address concerns and clarify policies and procedures.
  • Worked closely with program direct service staff to coordinate appropriate housing options for clients relative to functioning level and individual needs and preferences.
  • Coordinated and oversaw various kinds of oversight agreements, including master-leasing, scattered site leasing, sponsor-based leasing and assists in supervision of program supported housing programs.
  • Developed, drafted, and presented housing policies to leadership for implementation.
  • Developed housing and educational newsletters for clients and families.

Shift Manager

Mental Health Systems Inc., North Star ACT
02.2020 - 02.2021
  • Led morning meetings, tracked client services, status, and coordinated client care with treatment team.
  • Drove program execution (120 patients) and performance while building relationships with community resources and medical facilities.
  • Under the supervision of the Program Manager, maintained an engaged, productive Treatment Team (20 staff) through strong leadership, demonstrating initiative and leading by example.
  • Monitored day to day operations of Treatment Team staff and ensured clients were being provided services.
  • Served as an ACT model advocate and liaison between clients and treatment team.
  • Conducted client outreach in the community and scheduled disengaged clients case management/mental health services.
  • Tracked Crisis Calls, ensuring that were are logged and documented appropriately in accordance with.
  • Coordinated client care and discharge planning with outside agencies.
  • Ensured proper documentation was completed after client discharge from hospitals, as well as scheduled client follow up.
  • Trained and mentored new employees to maximize team performance.

Interim Case Manager/Single Accountable Individual

Mental Health Systems Inc., North Star ACT
08.2019 - 02.2020
  • Coordinated care for 13 clients and assisted them in accessing services and resources that helped maintain them in the community in the least restrictive environment.
  • Provided supportive individual and group counseling sessions on a weekly basis.
  • Facilitated and led Wellness Recovery Action Plan (WRAP) group therapy sessions.
  • Acted as liaison between treatment providers and the client.
  • Assisted clients with the development of social and community support systems that promoted stability and enabled clients to function at the highest level possible.
  • Offered clients extensive knowledge of community resources and support as a primary means of assisting each client to reach their rehabilitation and recovery goals.
  • Collaborated with different disciplines to provide cohesive care to patients.
  • Consulted with clinicians to devise and manage effective ongoing care plans for at-risk patients.
  • Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.

Education

Bachelor of Arts - Psychological Sciences

California State University - San Marcos
San Marcos, CA
05.2025

Associate of Arts - Psychology

Miracosta College
Oceanside, CA
05.2018

Associate of Arts - Social And Behavioral Sciences

Miracosta College
Oceanside, CA
05.2018

Skills

  • Sales process optimization
  • Lead Generation & Conversion
  • Strategic Marketing Campaigns
  • Community & Physician Outreach
  • HIPAA compliance
  • Tour Presentations & Closing
  • Event coordination
  • Negotiation & Referral Partnerships
  • Proficient in Microsoft Office
  • CRM & Database Tracking (Allscripts, Ensocare, etc)

Timeline

Admissions Coordinator

GlenBrook Health Center
11.2022 - Current

Housing Specialist/Housing Coordinator

Mental Health Systems Inc., Family Recovery Center
03.2021 - 10.2021

Shift Manager

Mental Health Systems Inc., North Star ACT
02.2020 - 02.2021

Interim Case Manager/Single Accountable Individual

Mental Health Systems Inc., North Star ACT
08.2019 - 02.2020

Bachelor of Arts - Psychological Sciences

California State University - San Marcos

Associate of Arts - Psychology

Miracosta College

Associate of Arts - Social And Behavioral Sciences

Miracosta College

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