Meghan Heilmann
Schenectady
Summary
Dynamic Administration Coordinator with a proven track record in streamlining office operations and enhancing team productivity. Strong focus on efficient multitasking and effective communication, contributing to improved customer satisfaction and operational efficiency.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
ICPD
Schenectady
02.2025 - 11.2025
- Coordinated office activities and managed schedules for senior management, enhancing time management and workflow.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Assisted in preparing reports and presentations for internal meetings, contributing to effective decision-making.
- Organized company events and meetings, handling all logistics to ensure smooth execution and participant satisfaction.
- Supported onboarding processes by preparing materials for new hires.
- Managed office supplies inventory and ordered necessary materials promptly.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Responded to inquiries and provided information to clients and staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Created travel arrangements and distributed travel details to appropriate personnel.
Assistant Manager - Bar Staff
Katie O'Byrnes
Schenectady
07.2020 - 01.2025
- Managed opening and closing procedures for bar, restaurant, and banquet hall, ensuring smooth operations.
- Coordinated employee staffing and scheduling, aligning resources with service demands.
- Addressed customer issues and conflicts, contributing to consistent customer satisfaction.
- Oversaw daily supply management and ordering, ensuring adequate inventory levels.
Lead Service Representative
City Line Pub
Albany
09.2014 - 08.2018
- Managed inventory and supplies to maintain optimal stock levels, enabling efficient service delivery.
- Engaged with customers to foster positive experiences and build rapport.
- Executed daily opening and closing operations for main bar area to ensure seamless service.
Administrative Coordinator
Orthony
Schenectady
01.2011 - 08.2014
- Coordinated patient check-ins and appointments to enhance patient experience.
- Demonstrated proficiency with Microsoft Suite to streamline administrative tasks.
- Ensured compliance with HIPAA regulations and maintained confidentiality.
- Prepared detailed patient billing statements, ensuring accuracy and clarity for patients.
Education
High School Diploma -
Schalmont High School
Schenectady06-2006
Skills
- Stock management
- Appointment management
- Event planning
- Staff scheduling procedures
- Microsoft Excel proficiency
- Customer relationship management
- Attention to detail
- Time management
- Document organization
- Problem solving
- Team motivation
- Staff development
- Telephone etiquette
- Communication skills
- Information handling
Education and Training
other
Timeline
Administrative Assistant
ICPD
02.2025 - 11.2025
Assistant Manager - Bar Staff
Katie O'Byrnes
07.2020 - 01.2025
Lead Service Representative
City Line Pub
09.2014 - 08.2018
Administrative Coordinator
Orthony
01.2011 - 08.2014
High School Diploma -
Schalmont High School