Meghan Hopkins

Manage the daily operations of both the automotive dealership and repair facility, overseeing finance, sales support, service operations, customer relations, and administrative management. Handle vehicle financing, contracts, lender communication, titling, registration, and compliance documentation. Coordinate insurance claims from start to finish by working directly with customers, adjusters, and repair teams to ensure efficient approvals and repair completion. Oversee mechanical and body repair scheduling, technician workflow, parts ordering, inventory management, billing, collections, and tax-related responsibilities. Serve as the primary point of contact for customers by providing service updates, resolving issues, and maintaining strong client relationships while ensuring smooth day-to-day business operations across the dealership and auto shop.

Manage daily dealership operations with a strong focus on finance, office administration, customer service, and business organization. Handle vehicle financing, customer accounts, collections, inventory management, and dealership documentation while maintaining efficient day-to-day workflow. Oversee customer communication through phone calls, emails, appointment coordination, and follow-ups to ensure a professional and customer-focused experience. Support dealership growth through marketing initiatives, inventory oversight, and administrative management while maintaining strong relationships with customers, vendors, and lenders. Coordinate office operations, maintain accurate records, and assist in streamlining business processes to improve efficiency and customer satisfaction.

Confer with supply chain planners while working onsite for Pier 1 Imports, to forecast demand or create supply plans that ensure availability of materials or products. Analyze customers needs to increase service scope, reduce waist, or optimize customer service. Obtaining proof of deliveries on all shipments generated by my station, as well as tracking and racing all shipments. Provide proof of deliveries, flight information, shipment history and other accessed information upon the customers request. Accruing accurate costs and looking out for the financial interest of our client.

Managed domestic logistics operations by coordinating FTL, LTL, and NFO shipments while ensuring timely delivery, accurate tracking, and consistent communication with customers regarding shipment status and updates. Prepared and processed Bills of Lading (BOLs), scheduled freight movement, and worked closely with carriers and vendors to maintain efficient transportation operations and resolve shipment issues when necessary. Oversaw onsite inventory storage for vendors supplying materials to apartment construction projects, including granite inventory management, billing, tracking, and reporting. Handled inventory control responsibilities such as pick-and-pull requests, monitoring stock levels, documenting damaged materials, and maintaining accurate inventory records to support operational efficiency and customer satisfaction.