Meghan Kunz
Leland,NC
Summary
Dependable, reliable and successful in providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Versatile with 16 years of success providing superior dining experiences for guests. Skilled at explaining options, relaying orders to kitchen staff and tackling special requests. Consistently received customer satisfaction ratings of 100% due to friendliness, speedy service.
Overview
12
12
years of professional experience
1
1
16
Work History
Server
Shuckin Shack Oyster Bar
Leland , NC
03.2022 - Current
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Increased sales significantly by upselling higher-end products to customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Server
Christopher’s Steak House
Leland, NC
10.2018 - 01.2019
- Responsible for filling orders, making recommendations and providing excellent customer service
- J’Michael’s Philly Deli
- Checked identification for minimum age for sale of alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
Server
J Michaels Philly Deli
Wilmington, NC
04.2015 - 09.2018
- Responsible for filling orders, making recommendations and providing excellent customer service.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Server
Fish House Grill
Wilmington , NC
04.2014 - 10.2017
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Increased sales significantly by upselling higher-end products to customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Answered customers' questions, recommended items and recorded order information.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Collected orders and relayed them to bartenders quickly and accurately.
Server
Leon And Dicks Rib Shack
Wilmington, NC
12.2009 - 05.2014
- Responsible for filling orders, making recommendations and providing excellent customer service
- Leon & Dicks Rib Shack (Server
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items and recorded order information.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Education
undefined
Cape Fear Community College, UNCW
2005
Criminal Justice
Wallkill Valley Regional High School
2004
High School diploma - undefined
2001
Skills
- Detail oriented and great problem solver
- Team Player as well as leader
- Able to train, monitor and supervise other staff members
- Great verbal and written communication skills
- Flexible and adaptable
- Multitasker and works well under pressure
- Able to quickly gain knowledge about company merchandise/products
- Type 60 WPM
- Basic experience in plumbing, electrical systems and carpentry
- High-Volume Dining
- Cool Under Pressure
- Warm and Friendly
- Order Accuracy and Delivery
- Anticipating Guest Needs
- Suggestive Selling
Timeline
Server
Shuckin Shack Oyster Bar
03.2022 - Current
Server
Christopher’s Steak House
10.2018 - 01.2019
Server
J Michaels Philly Deli
04.2015 - 09.2018
Server
Fish House Grill
04.2014 - 10.2017
Server
Leon And Dicks Rib Shack
12.2009 - 05.2014
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Cape Fear Community College, UNCW
Criminal Justice
Wallkill Valley Regional High School
High School diploma - undefined
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